As a member of the Training Department, responsible for coordinating the delivery and facilitation of Airport Customer Service training. Also responsible for assisting with training project coordination including logistics planning and implementation, and communication with students and all project stakeholders. Conduct initial, recurrent and operational training programs. Supervise students while in training including performance assessments. Remain up-to-date on all company, FAA and NTSB policies and procedures related to Airport Customer Service job functions and ensure students are given proper certification for course completion. Update and maintain current course curricula to ensure content is up to date and accurate. Support and participate in special projects/programs as requested by customers. Develop positive working relationships with corporate departments and station personnel

Web-based medical tourism company whose business model was designed to address the rapid increase in healthcare costs in the United States, Canada, and EuropeThe company mission is to offer a safe, more cost effective solution that combines elective medical procedures with a vacation abroad for less than half the cost in the patient’s home country. Involved in all aspects of sales/business development, marketing, customer care, and operations.Founder of the Medical Tourism Association of Argentina working with the Minister of Tourism.

Subject matter expert providing thought leadership in the development of technology solutions for organizations with a focus on network performance, security, and compliance. CRM, upsell, customer relationship manager.

A leading global provider of IT managed and cloud services • Responsible for a $1.8M annual sales budget. Responsible for 50 indirect reports.• Generated $1.1M with new client base in new industry and on track for a budget busting performance this fiscal year.• Increased regional territory revenues, profits, and market share by 125% in first year with mindSHIFT.

A leading global air carrier with the most comprehensive global route network, to Asia and Australia, Europe, Latin America, Africa and the Middle East with non-stop or one-stop service from virtually anywhere in the United States.• Responsible for a $14M annual budget. • Responsible for 350 direct reports.• Focused on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. • Train/supervise a team of 350 employees. Ensure consistency on operational, service/product delivery. • Team Platinum On Time Performance Award, Team Gold Safety Award.

A leading developer of anti-virus, anti-spyware, anti-spam and personal firewall products• Responsible for a $1.1M annual sales budget.• Responsible for recruiting, training, and selling anti-virus and security software solutions. • Budget Plus Performer.

A Global leader in cloud-based security solutions• Responsible for a $1.1M annual sales budget. • Prospect, research, qualify, recruit, and train VARs to sell network security products. • Multiple President’s Club Award Winner.

An international manufacturer of network security appliance solutions that protect against Internet abuse and email threats to value added resellers/system integrators nationwide in the United States, Canada, and Latin America. Channel Sales Manager• Responsible for an $800K annual sales budget. • Worked closely with VAR management to train/educate to sell the company products.• Channel Manager of the Qtr. – 3 Qtrs. in a row.

A leading provider of security VAR solutions systems integrator with regional focus and national reach• Responsible for a $650K annual sales budget.• Driving a collaborative team effort, experience, extensive research, and focus, provided complete solutions to enterprises, SMBs, as well as state, federal and local governments.

Channel account management for network products division of the leading independent, global supplier of connectivity products and peripherals for the IBM midrange and mainframe market, with an emphasis on IP connectivity solutions. Recruited, trained, and assisted VARs/system integrators with midrange product sales. Attended regional and national tradeshows on the company’s behalf.

Involved in project that analyzed business processes within the agency. We researched and recommended an appropriate technology solution to solve business management problems. Helped implement the facilities management software, trained operators on the new solution, and assisted with transition from a paper based ticketing system to a digital environment.