Christopher Hermann Email & Phone Number

Sheboygan, Wisconsin, United States

Manitowoc, Wisconsin

• Specifiy Woodworking or Metal forming machinery based on customersapplication and budget requirements
• Scheduled in-house product demostrations with potential customers, as well as demonstrating machinery to walk-in traffic
• Provided end users and dealers product support and maintence questions, inaddition to status on orders
• Processed orders from PO’s or verbal commitments, along with takingpayment for orders
• Generated sales quotes to potential customers, and followed up to address anyproduct questions or to transfer quote

• Supported and grew retail account to a $130 Million Dollar project
• Build and maintain a strong relationship with Retail customers, and providedSupport based on their requests and needs
• Coordinated with Production Scheduling, as well as Retail customer to ensureproduction lead times
• Met or exceed required delivery date for field product installations
• Collaborated and Worked with cross-functional teams and internal departmentsto ensureproduct production, shipping/packaging requirements, and designsmeet Retail customers requirements
• Traveled upon demand to work sites to oversee and assit with field productinstallations

Sheboygan, Wisconsin

• Nemschoff – Sheboygan,WI
• Evaluated and Processed submitted warranty claims
• Troubleshooting product issues and provided resolutions
• Collaborated with Engineering department on product and document modifications based on warranty submissions and field sales rep feedback
• Created SOP’s and Field Service Instructions based on warranty and product needs
• Interacted with Customer Service and Area Sales Managers on product questions, product feedback and warranty claims

Kohler, WI

• Assisted customers with high level plumbing product questions, product troubleshooting, warranty claims, pre-sale inquires, along with providing world class customer service
• Replied to customer inquiries via phone, E-Mail or letter to ensure proper customer service
• Worked with large nationwide builders with their plumbing project development and specification needs
• Met and exceeded daily call metrics and volume requirements
• Provided bi-weekly training to first level agents on plumbing products and general troubleshooting techniques
• Facilitator of monthly field large claims report and provided constant status updates to department heads on new and current large claims statues, along with conducting weekly large claims meetings with departments