Christopher Hernandez Email & Phone Number

Irvine, California, United States

Efficiently receive, response and resolve ticket submission while maintaining the highest level of customer service.Manage Point of Sales (POS) system for company’s four state footprint (26 stores and six distribution centers). Ensure optimal operations of customer call centers, maintain counter system and responses on all orders in store and online. Provide first class support for all systems.Travel to California locations to update and maintain store equipment, including computers, laptops, phones, tablets, credit card machines and other systems. Conduct daily inventory of essential computer equipment.Ongoing and proactive quality assurance testing and upgrading of company’s critical proprietary systems. Assist in vendor coordination.Ensure and protect policies to uphold security system’s integrity. Implement desktop hardware and software upgrades.Maintain Cisco switches with port configuration to maintain highest level of security.Familiar with meeting and audio conference equipment.Proactively identify common ticket trends to ensure company’s system is functioning properly.Setup and Deploy Mac Hardware. Point of contact for company’s mac users.

Greater Los Angeles Area

Responsible for the creation, development, implementation and maintenance of the Cahuenga Group’s website.Monitor the performance to identify, prevent and resolve issues.Coordinate with the stakeholders to ensure that the site provides content and functionality that meet the business needs of the organization.Assist in the installation, maintenance, and general support of the Cahuenga Group’s IT systems and network.

Costa Mesa, Ca

Support company global initiatives by developing data loss prevention programs, data centric security projects, and incident response data metrics.Create and develop business level access/security roles and procedures by utilizing Manage Engine Log360, Event Log Analyzer and Active Directory audit plus to compile, query and analyze data user data and behavior.Manage global help desk support for level 1 and 2 inquiries for 400+ users worldwide in an OSX (150 users) and Windows 7/10 (200 users) environment.Track project information, follow up on issue status, monitor event logs and produce status reports for Vice President Global Information Technology (IT).Administer and support of Microsoft Exchange 365 and assisted with the migration to this new platform from Microsoft 2010Administration and support of Volcom’s North American distribution center including wireless RF scanners, thermal printing, and automated order picking/packing.

Education record

Bachelor Of Geology