Motivated professional with a strong background in administration and customer service, currently transitioning into the Information Technology field with a focus on Cybersecurity. Attending a comprehensive IT program while obtaining several CompTIA certifications. Bringing military experience, disciplined work ethic, and a passion for technology to contribute to a growing IT team. Exceptional Client Relations and Support. Highly adaptable with strong communication and documentation skills.Troubleshooting | Project Management | Data Analysis | Process Improvement | Repairs / Installations Research/Reporting | Help Desk Operations | Phone Etiquette | WAN / LAN | Technical Communication | Microsoft Operating Systems | Classless IP Addressing | Leadership | Critical Thinking | Communication | Configuration