Christopher Hess, Cfa Email & Phone Number

Tampa/St. Petersburg, Florida Area

•Support sales efforts and client retention for institutional clients and consultants. Assist with questions covering a variety of products including equity, fixed income, and alternative strategy mutual funds, insurance funds, collective investment trusts, private placements, and separate accounts. •Field complex ongoing and ad-hoc requests.•Work closely with internal business partners to complete/review and approve RFIs, RFPs, compliance reports, and Due Diligence questionnaires.•Assist with onboarding new Institutional separate accounts, private placement 3c7s, and 3c11 Collective Investment Trusts.•Assist with Redemptions In-Kind and Transfers In-Kind.•Participate in client meetings and conference calls.•Assist with agreement negotiation and Investment Management Agreement/Investment Guideline updates.•Division Employee of the Year for 2018.

Tampa/St. Petersburg, Florida Area

•Handled all aspects of service for Investment Platform Business Development, Consultant Relations, Institutional Sales, and Institutional Relationship Management, covering a variety of products including equity, fixed income, and alternative strategy mutual funds, insurance funds, commingled trusts, private placements, and separate accounts. •Field complex ongoing and ad-hoc requests.•Respond to client inquiries and requests regarding portfolio composition, performance attribution, and strategy/positioning.•Work closely with internal business partners to complete/review and approve RFIs, RFPs, compliance reports, and Due Diligence questionnaires.•Assist with onboarding new Institutional separate accounts, private placement 3c7s, and 3c11 commingled trusts.•Assist with Redemptions In-Kind and Transfers In-Kind.

Tampa/St. Petersburg, Florida Area

•Established and supported firm relationships by addressing escalated issues, conducting firm visits, and identifying opportunities to improve or enhance service delivery.•Negotiated service and fee agreements with firms to allow Franklin Templeton's funds to be offered for sale through various Defined Contribution retirement plans, Fund of Funds products, and 529 plans.•Represented Franklin Templeton on industry committees through the Investment Company Institute (ICI) and the Broker Dealer Advisory Committee (BDAC).•Created and distributed blast email/fax notifications, communicating prospectus policy changes, corporate actions, tender offers, and other updates.•Worked with internal business resources and industry counterparts to define, build, and implement a third-party oversight program. Reviewed firms’ SSAE-16 and Financial Intermediary Control and Compliance Assessment (FICCA) documents to assess the comprehensiveness of third-party controls.•Managed Franklin Templeton’s fund data on the DTCC’s Mutual Fund Profile Service II and participated on industry committees to encourage use of the service and improve its features.

Tampa/St. Petersburg, Florida Area

•Organized and coordinated Relationship Management Team to ensure completion of projects and quality service. •Planned and Coordinated annual client appreciation events for regional target firms in locations around the country.•Completed complex fund specification packages, fact sheets, and proposals for firms. •Participated in visits with broker dealer target firms, prepared PowerPoint agendas, and followed up on action items.•Supported the Main Office Services Analyst Team by pulling ad hoc reports, responding to inquiries, analyzing data, and running macros.•Supported Sales Key Account Managers with operational inquiries and customer issues.

Tampa/St. Petersburg, Florida Area

Management Trainee Program with four-month rotations. Rotations included Retirement Services, Sales, Testing Services, and Main Office Services.•Performed interface quality assurance testing for Advisor Central Release 2.0- A website that enables Financial Advisors to access their clients' investment portfolios and execute transactions.•Organized, tracked, and promoted sales contests for marketing initiatives. •Led efficiency gains time studies and completed Cost Benefit Analyses. •Assisted with preparation of training documents.

Tampa/St. Petersburg, Florida Area

•Assisted shareholders and investment representatives with inquiries regarding fund performance, manager commentaries, taxes, account information, and market conditions. •Trained new associates and assisted co-workers with questions and issues. •Proactively suggested workflow improvements for the department and participated on teams responsible for the implementation of changes.

Bachelor Of Science (B.S.), Criminology (Minors Psychology And Sociology)

Activities and Societies: Sigma Alpha Epsilon

Master Of Business Administration - Mba