Christopher Heuser Email & Phone Number

Pleasanton, Ca, Us

Pleasanton, Ca, Us

Pleasanton, Ca, Us

Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 400 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Europe, Asia, and Latin America. For more information, visit: www.veeva.com

San Jose, California, Us

- Worked collaboratively with the executive team on forecasting process, reporting process, and CRM needs.- Responsible for all sales analytics and reporting (cadence, formatting and integrity).- Hold weekly Salesforce.com training session for entire sales organization.- Owned Salesforce.com instance. Created system improvement roadmap, developed and implemented new processes and features including data.com, a custom analytics tool, and a custom inside sales tool. - Re-designed company quoting tool and process in order to empower the sales team and streamline Sales Operations processes.- Helped lead a cross functional team in the development of a lead management framework and demand center process.

San Jose, California, Us

- Helped lead a team of colleagues in restructuring company Quote to Cash process that would scale with the business.- Responsible for weekly sales forecasting. Collaborated with executives on forecast process improvement and accuracy. - Managed weekly operational planning call between Sales, Finance, and Manufacturing.- Launched Marketo and integrated platform with Salesforce.com.- Salesforce.com System Administrator.

San Jose, California, Us

- Played a critical role in developing quoting and pricing process as well as the first order management process- Salesforce.com System Administrator – Responsible for developing early stage Salesforce.com utilization throughout the organization. Worked to upgrade from Professional to Enterprise Edition. Managed the launch of a Partner Portal.- Developed custom objects and custom reporting/dashboards (Salesforce.com).- Managed sales support (estimating, quoting, order management) for Eastern US Region & Canada.- Salesforce.com System Administrator

San Jose Outage and Tag Specialist Was responsible for the marketing and sales of PG&E vegetation services, project management, and customer relations. • Converted prior service refusals into regular customers, creating greater efficiency throughout the work flow processes • Marketed PG&E's vegetation services to the San Jose and the South County region, including a diverse customer base • Resolved conflicts with customers who refused mandatory vegetation services• Developed contracts and proper documentation with customers who wished to have line clearance work performed on property• Met 100% of all deadlines including monthly, quarterly, and yearly deadlines• Used PG&E’s SharePoint to update and monitor databasesConsulting Utility Forester Identified tree species that needed to be trimmed away from power lines and made recommendations for actions to ensure public safety • Achieved and maintained exceptional compliance scores through internal and external audits• Obtained and drafted contract documents from customers• Received the Green Leaf Award for outstanding customer service in June 2009• Regularly worked independently, often in adverse conditions and isolated locations

Arcata, Ca, Us

Handled the data collection and input for a master thesis project regarding the foraging response of Aleutian Cackling geese to different agricultural treatments.• Performed statistical and data entry analysis• Responsible for communicating results on a monthly basis

Took on all responsibilities of store operations in manager’s absence • Lead, managed, and trained staff of 8 employees• Maintained vendor relationships• Planned, executed, and supervised large seminar with roughly 100 in attendance

Mba

B.S., Wildlife Biology