Christopher Heyne Email & Phone Number

Minneapolis, Mn, Us

Richardson, Texas, United States

Managed and grew the support relationship with the company’s largest 100 customers. Directly managed Priority Support Engineering teams to ensure the resolution of critical issues. Worked closely with Development, Executives, Services, Sales, and numerous other departments to ensure the lasting success of complex product solutions.

Allen, Tx

Lead the successful integration of a premise-based Call Recording / WFO solution with a cloud Contact Center as a Service (CCaaS) solution in under nine months. Aggressively grew two product lines with a 4,000+ customer base. Directly managed seven departments with an engineering organization of 35+ employees spanning four countries.

Allen, Tx

Managed the company’s software development lifecycle from business requirements to product release including Development, Integration, Quality Assurance, Automation, Documentation, and Publishing. Created, grew, & managed a two-million-dollar offshore software development and QA organization. Designed and implemented a rigorous test strategy and created a growing repository of fully automated test suites.

Plano, Tx

Designed and Implemented solutions for Call Recording, Screen Capture, Speech Analytics, Call Evaluation, and Quality Monitoring. Managed voice integration with various flavors of Nortel, Cisco, Shoretel, Avaya Red, Avaya Blue, Generic SIP, and Radio Drove advanced feature design and implementation of PCI Encryption, SQL, Mass Archiving, Windows Integration, Server Clustering, IIS, Voice Encryption, and Virtual Servers. Developed and implemented the strategy, procedures, and standards for the Field Engineer services

Implemented IP Network solutions for telephone companies. Installed, configured, and coordinated network installations around the world. Orchestrated upgrades, maintenance, and cut-overs for hardware and software technologies. Provided remote and local support to customers with escalated technical issues.

Plymouth, Mn

Monitored, quantified, and reacted to technology outages world wide for United Health Group and associated companies or vendors. Engaged technology owners to help manage network, software, hardware, and site outages while, at the same time, effectively and clearly communicating the outages company wide. Maintained and mediated communications between customers, business representatives, and technology support teams.