Christopher Hibbard Email and Phone Number

• Working with network engineering team assisted with construction of new clinics for hospital systemso Identified and documented requirements for networks• Across all projects have established clear and open lines of communication via weekly scrums and Teams/Webex channels. • Ensured all projects had clearly defined milestones and timelines• Maintained clear reporting to leadership of status of all projects including accomplishments, tasks, risks, and blockers as neededo Medco Azure Transfer  Managed the transfer of data from local servers to a cloud-based Azure environmento Tech Systems Azure Tenant  Transfer of local systems to Azure based environments Assisted with purchase of new switches and needed licenses that accompany said switches Worked with procurement team to have Fortinet licenses and  Managed the deployment of a package of BIOS, drivers, and the 21H2 feature update for over 8K workstations across 20 active facilities Stand-up of new network at newly constructed clinic Worked with procurement teams to purchase equipment and licenses required for new network Managed the divestiture of a hospital• Working with Identity Access Team to organize over 300 initiatives, projects, and taskso Managed project tracker for internal use and for external clientso Created a first in the company daily stand-up practice for developers to communicate more effectively with other internal resourceso Built out and ran weekly status calls with clients to maintain clean and efficient lines of communication• Assisted in the design, architecture, and testing of new joiner software to allow independent software suites to communicate more effectively• Established a project management methodology within the Identity Access Team• Submitted weekly reports to client updating them on status of initiatives as part of a larger executive summary• Worked to create a bridge between multiple reporting sources to establish one source of truth

• Working with AIT (Advanced Imaging Technology) Team to plan out and organize multiple projects• Organized/Planned software rollout with team APM for 635 pieces imaging equipment across nationwideo This software allows the machines to function in a more effective manor while also being more future proof• Worked across divisions to create a 7 year budget plan• Created and submitted weekly metric/project tracking report to upper management for review • Helping facilitate communication among the team • Organized/Planned/Managed annual 7year budget and spend plano Worked across multiple divisions to plan and design our spending requests for projectso Used reporting software to create PDO (project design organizational document) to show budgetary requirements for requested projectso Worked with senior management to identify projects lacking in funding and created PDO’s for these projects to request needed fundingo Organized scheduling for these projects across their designated time-frames• Wrote processes for returning FOIA requested information to the general publico Submitted multiple reports as required by Federal Law• Working with acquisitions and project planning to roll-out safety updates for consumers and employees• Worked internally with team to comply with Congressional requirements for software/hardware reviews

• Provide an analysis of current software limitations on current software Advantage(CRM/Fullment/Sales/Reporting Software)◦ Using the analysis above develop a road-map of updates, modifications, and patches• Work with QA team to ensure that any issues during the roll-out of new features does not remove or hamper functionality• Work with 3rd party developers to maximize development projects being built while minimizing costs• Gather requirements on variety of large and small scale projects and work with the development teams to create a integration plan and future production road-maps• Using Jira monitor and provide update to stakeholders about modifications/updates being created by 3rd party developers.• Worked with Stakeholders to create a development roadmap for Cider(e-store) improvements◦ Worked with stakeholders on plan to include marked networking improvements◦ Successful implementation of said plan allowed for a 200% increase in sales compared YoY• Managed multiple successful training sessions on Cider(e-store) software• Helped create documentation on Cider(e-store) capabilities and functions• Helped plan, document, and test a VAT Tax implementation program company-wide for our EU located stores

• Providing executives with analytics and decision-support tools used as the basis for future road-mapping to maximize support capabilities, and customer satisfaction to meet yearly fiscal goals. • Partnering with developers to automate manual processes, stream-line existing processes, and creating shorter more time-efficient processes saving time and money while decreasing errors• Collaborating with stakeholder groups across the organization to ensure business and technology alignment across multiple divisions in support of sales, engineering, and customer support by ensuring that the latest documentation and software is available to customers and engineers at all times.

• Used support software RightNow, Jira, Exact Target, Oracle server software, and Sleepy Giant to help resolve customer issues • Resolved connection, software, and hardware issues customers might experience while playing our games • Built and wrote processes for handling issues for CS department for legacy and non-online games and services• Utilized Zendesk to add/remove permissions from customer accounts, and resolved billing issues tied to said accounts