Christopher Hickerson Email & Phone Number

Johns Island, South Carolina, United States

• Implemented a mandatory shipping request form at Goldfinger Inc., which improved the accuracy and verification of information on outgoing shipments, contributing significantly to operational efficiency.• Developed a comprehensive daily and monthly reporting system using Excel, which tracks shipping costs, customer information, and package details, enhancing transparency and communication within the company.• Played a key role in the development and upcoming implementation of a new warehouse inventory software, aimed at revolutionizing inventory management and operational workflows.• Spearheaded a structured training program for new employees in the Warehouse/RMA Department, utilizing a daily checklist to ensure comprehensive skill development and operational understanding.• Built lasting relationships with LTL reps and shipping company personnel, involving personal interactions and gestures of appreciation, which have enhanced service reliability and cooperation.• Efficiently manage both incoming and outgoing packages and freight, ensuring timely processing and accuracy.• Prepare overseas shipments, ensuring all items are correctly packaged and accompanied by necessary documentation for customs clearance.• Maintain accurate warehouse inventory, ensuring optimal stock levels and easy access to goods as needed.• Consistently maintain detailed monthly shipping logs to track all movements and improve traceability.• Advise departmental employees about incoming packages, ensuring timely and accurate distribution within the company.• Manage communications with manufacturers in China and Vietnam for both incoming and outgoing shipments, ensuring smooth international operations.• Work closely with the company distributor to manage incoming and outgoing items to customers in the US, ensuring efficiency and customer satisfaction.

Johns Island, South Carolina, United States

• Conduct in-house repairs on customer monitors, adhering to Goldfinger's high standards of quality and performance.• Manage inventory of parts needed for repairs, ensuring availability and efficient use of resources.• Provide comprehensive technical support via phone, email, and on-site visits, ensuring customer issues are resolved promptly and effectively.• Collaborate with Goldfinger Engineers on customer-specific projects, contributing technical expertise to achieve project goals.• Cultivate and maintain strong relationships with customers, ensuring continued business and high levels of service satisfaction.• Coordinate with manufacturers in China to discuss and manage project specifications and requirements, ensuring alignment and compliance with project goals.

Summerville, South Carolina, United States

• Conduct in-home surveys to assess client needs and recommend upgrades or new installations for Home Theater Systems.• Provide expert advice to clients on the optimal home and business entertainment solutions tailored to their specific requirements.• Execute client-requested installations and services directly in their homes, ensuring high standards of quality and customer satisfaction.• Develop detailed proposals for products and services, aligning with client needs and enhancing potential for upselling.• Foster client relationships to generate new leads through referrals from satisfied customers.• Proactively seek out new business opportunities with potential clients, including new homeowners and businesses.• Daily mentorship and training of other technicians, enhancing team skills and promoting best practices in the field.• Manage inventory and order necessary items for technicians, ensuring efficient operations and loss prevention.

Columbia, South Carolina, United States

• Manage the check-in process for used cars at the dealership, ensuring thorough evaluation and preparation in collaboration with technicians.• Coordinate necessary repair and warranty work on used cars, liaising between technicians and management to ensure timely and effective service.• Supervise the pre-delivery check-in of new cars, ensuring each vehicle is prepared and meets dealership standards before being sold to customers.• Oversee the dealership's detailing department, including scheduling, ordering supplies, and ensuring quality control.• Maintain comprehensive daily and weekly inventory reports for used cars, collaborating with the Used Car Manager (UCM) and General Manager (GM) to optimize inventory management.