• Reported negative trends or volume drivers to the appropriate teams.• Managed and maintained customer relationships through effective communication• Responded to customer inquiries and resolved issues with a positive and customer-centric approach

• Collaborated seamlessly with team members to complete tasks efficiently while prioritizing safety and meeting deadlines.• Proficiently interpreted work orders and oral instructions to determine necessary equipment and materials.• Alerted supervisors to defective equipment or materials, creating a proactive and safe work environment.