Christopher Hief Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• Analyzed weekly FCR survey data using root-cause analysis to identify critical areas of opportunity for both our client and company. Trained incoming QA’s, SDS, and Team Leads to perform audits, deliver powerful coaching packages, and to manage spreadsheets for poor surveys. Designed functional spreadsheets for data management with organization in mind. Led client QA calibration sessions efficiently, so that both the team and the client are aligned on QA guidelines. Performed weekly and… Show more • Analyzed weekly FCR survey data using root-cause analysis to identify critical areas of opportunity for both our client and company. Trained incoming QA’s, SDS, and Team Leads to perform audits, deliver powerful coaching packages, and to manage spreadsheets for poor surveys. Designed functional spreadsheets for data management with organization in mind. Led client QA calibration sessions efficiently, so that both the team and the client are aligned on QA guidelines. Performed weekly and monthly business reviews to help drive Customer Satisfaction up by 12.7% to meet contractual agreement Show less

Phoenix, Arizona Area

• Hosted events with 300 plus in attendance, and creating moments that matter for each one of those guests. Facilitated incoming and outgoing guests with bay placement, conflict resolution, and being the face of the TopGolf brand

Phoenix, Arizona Area