Christopher Hightower Email & Phone Number

Continue support of Tekmetric users while also shifting to a more senior role that would assist customer success teammates. Primary duties include supporting and educating success teammates during complex situations, effectively communicating possible issues with other departments, and handling escalations from Tekmetric users.

Provide support to Tekmetric users through various communication channels; support duties range from answering any questions they may have to troubleshooting technical issues and discovering potential bugs.

Colorado Springs, CO, United States

Assisting members transacting on various fixed income securities (corporate and municipal bonds, US Treasuries, brokered CDs, and alternative investments). Conducted research and analysis of corporate and municipal bonds to mitigate risk if they were used in a solicited bond purchase for clients. Developed comprehensive understanding of investment.

Colorado Springs, Colorado

Continued providing world class service to clients in a complex role that primarily transacted equities and derivatives. When not assisting with trades, clients would be provided more information about the nature and characteristics of their account (e.g. trading privileges and margin buying power) as well as explaining how their goal of trading would.

Colorado Springs, Colorado, United States

Provide world class customer service to USAA clients with their investment accounts. The role involved applying the USAA mission in the work to help client’s financial security. Tasks could range from complex transactions to assisting with documentation; this was done while uncovering the client’s needs by discovering what motivated them to take action.

Colorado Springs, Colorado, United States

FirstSource was a third-party company that handled clients for Barclays Bank Delaware for their Barclaycard. Duties involved any type of issue a card member of Barclays would have with a merchant. This included resolving issue directly with the merchant or developing a case for investigation when a resolution could not be met. Most of my work revolved.

Master Of Public Administration (M.P.A.)

Political Science

German