Christopher Hill Email & Phone Number

Ontario, Canada

I am currently working as a Field Support Specialist with the Field Operations group at Aecon.Aecon IS Field Support Specialists are responsible for providing onsite and end-user support to Aecon's employees. Since 2011 I have been supporting the headquarters to Aecon Nuclear and its major projects across Ontario.Cambridge hosts Aecon Nuclear and its 140,000 ft2 conventional and Nuclear custom pipe fabrication facility. As a member of the Field Operations team I am responsible for supporting staff during day to day operations. Maintain, repair, and upgrade the Cambridge facility. Provide estimating, planning, deployment and decommission for the Southwestern Ontario service area and beyond. Primary ResponsibilitiesOnsite & Remote Support• Tier 1: Direct communication support to users through channels like e-mail, phone, and walk-ins, • Tier 2: Deskside hardware/software deployments/repairs including but not limited to: laptops, printers, plotters, peripherals, smartphones, tablets. • Tier 3: Network and infrastructure deployments, upgrades/retrofits. Custom software/server support. • Administrative: Active Directory, Microsoft O365, Azure, EPM, AWS, SAP.• Mobility: Android, iOS, Azure O365, Published App Library and specialized requests.• Security: Physical Access Controls support, upgrades, new system deployments and administration.• Video Conferencing: support, repairs, upgrades. Estimating, installation and implementation, user base training and documentation.Field Operations• Jobsite Mobilization and Asset Deployment & Recovery.• IT Project Estimating: new build, upgrades, expansions, renovations. Specialized technology integration requests. • Digital tools development: IT Process design, template builds, powershell scripting. • Visio Visualization & Mapping: Physical floor plan layouts, logical network mapping, template builds and support.

Cambridge, Ontario

IT Service Desk Representatives with Aecon are responsible for being the single point of contact for supporting Aecon employees across Canada, and abroad. Learning on your feet, triaging, troubleshooting processes, customer service, technical knowledge, among other skills are vital to maintain service levels. Being a member of the Service Desk team gave me hands on administrative experience in several environments, such as AS400, Active Directory, and Microsoft Exchange.This role provided new, challenging learning opportunities that have helped me grow as an IT professional.Primary Responsibilities;• Administrative support of vital systems, including environments such as Active Directory, Exchange 2007, AS400, and Citrix.• Primary tasks included supporting users across Canada, including main offices and remote job sites. Isolating/Identifying points of failure, providing remote support or dispatching onsite technicians.• Providing a full scope of hardware and software support, acting as the single contact for Aecon employees. Triaging based on severity and business impact. Information gathering and ticket logging, maintaining records of case activity.

Held the role of Support Technician, providing customer service, and technical support in a service desk environment.

Large Business End User Care provides general customer service to Telecom managers and end users.

Eastern Ontario

Technician role, providing support/installations onsite within Eastern Ontario. Primarily involved with TEKsystem IBM and Telus contracts.

Ottawa, Canada Area

Originally started with Dell supporting the consumer line of laptops, moved onto the L2 XPS department providing premium support to Dell customers in the United States.

Security Access Control Project Management, Information Technology

ISC West 2019 Hosted Seminars and Training Sessions: T105 The Emerging Leader: The Change Agent in the Security Industry T111 Lessons.

It Project Management, Information Technology

Course Outline: Examine the IT project life cycle Understand project management methodologies Build an IT project business case, schedule.