Christopher Hindman Email & Phone Number

To provide accurate and unbiased determination of the condition of private utilities through video analysis, reporting and customer communication. A unique and honest approach to customer advocacy .

Norwalk, Ct, Us

The Technical Specialist Department is unlike any of its kind in the Home Warranty Industry. I designed this department around my plumbing and claims experience to capture the absolute necessary resolve to estimated customer claims. I created and trained a team of Project Manager to facilitate jobs in the manner to both serve HomeServe USA and the customers. Applying construction logic and customer commitment has produced the largest internal contribution to the underwriting of the HomeServe business. I manage the TS Team and all Cost Avoidance application and growth. * Launched April '18. First (4) months yielded $3.5M in Cost Avoidance* First full Fiscal Year Cost Avoidance - $11.4M with $4M being Customer Out of Pocket (OOP) Savings* Overall Cost Avoidance since launch will exceed $20M in August '20* The Technical Specialist Department contributes over 30% on the company North American Underwriting. * 2019 - The Technical Specialist Department won Gold in the Stevie Awards earning the top Customer Service Department in North America in the category All Companies

Norwalk, Ct, Us

Note: HomeServe USA purchased Utility Service Partners and the role and responsibilities were carried over to the new company ending November 2018* Management of over 200 USP Network Plumbing Contractors in over (40) US States and (15) Provinces in Ontario, Canada.* Setting forecasts with company Underwriters determining targeted Average Job Costs (AJC) by contractor/region/product in relation to the annual approved spend budget.* Management of Network Contractor Individual Monthly/Yearly AJC.* Assist The Business Development and Account Management Departments with the acquisitions of new partnerships and the fulfillment of legacy partners. partnerships.* Worked directly with the Director of Service Line Warranty of America (SLWC) Account Management with the facilitation of the warranty in Canada, as well as, assisting with the the acquisitions of additional partnerships through negotiation and hands on media videography. Most notably, Niagara on the Lake and the Region of Peel.*

* Created the Contractor Service Department of Utility Service Partners wit the emphasis placed upon Customer Service related to claim fulfilment, contractor and customer communication and company claims cost savings through a high level approach to policy claims. * Employed (4) employees to focus on all claims estimated >$750 to concentrate on various sectors of the customer claim experience:1. Customer claim execution2. Reimbursement requests and fulfillment3. Explanation to customer, municipal and BBP complaints* Contractor Services employees were trained to contractor communication, materials, repair methods, video analysis, reduction of job scope, estimates and customer policy coverages. Notable results of the creation of the Contractor Services Department:1. 30% decline in customer complaints due to enhancements of customer communication2. Over $4M avoided through expert methods of claim execution. 3. Contribution of a 35% reduction in the overall Average Job Cost (AJC).* This role and responsibilities carried over to November 2018 post the HomeServe USA acquisition of USP.

The Arlington ROW Program This exclusive prototype program had enrollment for the repair/service of the external sewer connection within the Right of Way in the City of Arlington, Texas. This was a very successful prototype program which enabled all 108,000 business owners, home owners and residents to have coverage in that area regarding their lower portion of the external sewer related to the property.* This program yielded $215,000 - $315,00* 55% Excavation/Repair * 45% Company Revenue

* The management of the Utility Service Partners Yearly $24M Claims Spend Budget.* Management of over 200 USP Network Plumbing Contractors in over (40) US States and (15) Provinces in Ontario, Canada.* Setting forecasts with company Underwriters determining targeted Average Job Costs (AJC) by contractor/region/product in relation to the annual approved spend budget.* Management of Network Contractor Individual Monthly/Yearly AJC.* Recruitment of contractors regarding Municipal Partnership contractor coverage contractual agreements with also an emphasis of additional or new network contractor needs in specific areas of the USP territorial regions.* Assist The Business Development and Account Management Departments with the acquisitions of new partnerships and the fulfillment of legacy partners. partnerships.* Worked directly with the Director of Service Line Warranty of America (SLWC) Account Management with the facilitation of the warranty in Canada, as well as, assisting with the the acquisitions of additional partnerships through negotiation and hands on media videography. Most notably, Niagara on the Lake and the Region of Peel.* This role and responsibilities carried over to November 2018 post the HomeServe USA acquisition of USP.

 * Design and installation of various plumbing systems in residential new construction housing. *Sizing of all waste stacks, branches, vent stacks, vents and drains in accordance with Allegheny County Article 15 and International Plumbing Codes.  * To create fixture provisions according to designed blueprint layout and engineered cabinet drawings. * Installation of external sewers and interior building drains in compliance with Allegheny County Article 15/IPC and local township sewer authorities. * Gas line sizing, installation and design based on BTU needs. * Sizing, design and installation of the domestic water distribution system including any flaring, installation of water meter pits and water distributing meter yokes. * Installation of pressure regulators. * Installation of check valves and other backflow devices. * Installation of multi-family and single family dwelling fire prevention systems including RPZ backflow preventers. * Radon pipe installation and design. * Trim and finish of all plumbing fixtures. * Utilize proper communication with job site supervisor to further ensure quality and safety. * Estimation of all plumbing materials necessary for the completion of the job. * Manage project job time based on company expectations * Meet with Allegheny County inspectors and/or local municipality authority. * Determine the material delivery to the jobsite. * Coordinate any “ditch digging” regarding plumbing with on-site excavators. * Evaluate trenches to uphold and ensure OSHA standards and regulations. * Order any trench shoring for any unsafe situation. * Schedule meetings with home owners/buyers to confirm personal ideas and designs. * Oversee one or more plumbing apprentices and monitor job quality, job times and teach the plumbing trade with the highest standards. * Testing of all plumbing systems to ensure quality and safety.

 * Assist crew Forman in all phases of plumbing projects. * Installation of domestic water distribution including placement of valves, trunk lines, hose bibs, lavatories, water closet supplies, laundry facilities, ice maker, etc. * Building of domestic water meter spreads in compliance with supplying water company. * Setting of all tubs, showers, Jacuzzis, soaker tubs and ceramic showers. * Installation of Radon pipe. * Relocation of all miscalculated underground piping including jack hammering and concrete repair. * General maintenance of all tools necessary to complete job.

 * Assist crew Forman in all phases of plumbing projects. *Installation of domestic water distribution including placement of valves, trunk lines, hose bibs, lavatories, water closet supplies, laundry facilities, ice maker, etc. * Building of domestic water meter spreads in compliance with supplying water company. * Setting of all tubs, showers, Jacuzzis, soaker tubs and ceramic showers. * Installation of Radon pipe. * Relocation of all miscalculated underground piping including jack hammering and concrete repair. * General maintenance of all tools necessary to complete job.

 * Assist in all phases of plumbing projects. * Operation of drain cleaning machines, i.e., jetting machines, various sized eels and augers. * Set water closets, bathtubs and other plumbing fixtures. * Repair of soil and waste stacks. * Replacement of water heaters. * Aid in underground projects involving water/gas/sewer mains, building drains and sewers, water service lines and house traps. * Gas line repairs through insertions as well as standard repairs. * Rough-in projects for new construction and renovations. * Dye testing of residential and commercial properties. * Replacement of various valves, pumps and regulating devices. * Boiler installations. * Soldering and pro-pressing of copper water lines. * Pipe threading. * Video camera analysis. * Furnace and air conditioning installation and repair.

 * Deal directly with over 15 major building manufacturers of building supplies. * Maintain specific client accounts through meetings, telephone and facsimile. * Utilize five specific networked applications to produce accurate and precise proposals.  * Prepare quoting packages for residential builders and contractors. * Overseeing orders from creation to delivery for customer satisfaction. * Detail architectural drawings in compliance with BOCA codes and regulations. * Responsible for maintaining sales margins in accordance with company policy. * Order products through building manufacturers to client's specifications. * Cross-reference all orders with manufacturer's via fax transmittals. * Negotiate "model homes" with residential builders and contractors. * Responsible for stocking and ordering of all glass block units. * Organize in-house builders stock and Architectural Window Division stock through documentation. * Handle dealings with contractors and homeowners through appointment. * Also handle walk-in customers by presenting various products on display.

 * Prepare roofing estimates for commercial and residential roofing contractors. * Blue print take-offs to ensure clear and precise material lists. * Order of product from a variety of metal roofing manufacturers.  * Coordinate delivery of material to job site, including in-house “boom” truck delivery. * Job site assistance to provide answers to technical questions. * Maintain sales margins constant with that of the company, as well as, personal expectations. * Communicate with vendors on price regarding bulk purchasing with the most current wholesale costs.

 * Sell windows and doors to contractors and builders in a specific sales territory. * Responsible for maintaining sales goals. * Prepare sales quoting packages for product desired.  * Detailing of architectural drawings. * Ordering of product based on accurate product needs. * Coordinate delivery for products received. * Offer technical assistance for services needed in the field. * Perform minor hands-on services to assure customer satisfaction.

 * Deal directly with over 15 major building manufacturers of building supplies. * Maintain specific client accounts through meetings, telephone and facsimile. * Utilize five specific networked applications to produce accurate and precise proposals.  * Prepare quoting packages for residential builders and contractors. * Overseeing orders from creation to delivery for customer satisfaction. * Detail architectural drawings in compliance with BOCA codes and regulations. * Responsible for maintaining sales margins in accordance with company policy. * Order products through building manufacturers to client's specifications. * Cross-reference all orders with manufacturer's via fax transmittals. * Negotiate "model homes" with residential builders and contractors. * Responsible for stocking and ordering of all glass block units. * Organize in-house builders stock and Architectural Window Division stock through documentation. * Handle dealings with contractors and homeowners through appointment. * Also handle walk-in customers by presenting various products on display.

Article 15 Allegheny County Journeyman License, Plumbing

Act 120 Certification, Police Training