Christopher Hintze Email & Phone Number

Austin, Texas, United States

◦ Generate procedures, documentation, scripts, plans, and quotes for projects such as disaster recovery environment, Azure AD, M365, server deployment, and infrastructure upgrades.◦ Implement projects by working them or acting as escalation resource for techs to meet their deadlines.

Austin, Texas, United States

◦ Provided leadership for the entire support desk team. Included independent responsibility for all tech escalations, providing mentorship for techs, and guidance regarding best Cybersecurity practices.◦ Wrote scripts for remediating specific issues, auditing information, and deploying software. Supported ConnectWise Automate RMM patch management system.◦ Developed documentation for common technical issues, procedures, and configuration management.

Austin, Texas, United States

◦ Owned requests and issues for particular clients, regardless of whether remote or physically on site.◦ Dealt with organization change requests and acted as advisor for IT policies, procedures, security, best practices, and life cycle management. Generated documentation specific to clients.◦ Secondary responsibility for covering support desk desk technician duties as well.

Austin, Texas, United States

◦ Triaged incoming calls, worked remote support issues, and performed a dispatch role for field techs.◦ Remediated tickets for Windows Server, networking, and workstation issues detected automatically.◦ Performed periodic audits of managed client server and networking infrastructure.

Austin, Texas, United States

◦ Supervised the store technicians, car installers, and delivery drivers.◦ Served shifts as the manager in charge and assisted with computer technician duties.◦ Handled replacement part ordering, warranty item replacement, and staff training.

Austin, Texas, United States

◦ Provided leadership for the department and handled administrative processes.

Austin, Texas, United States

◦ Supervised the returns/customer service area and provided leadership for the store as a whole.

Austin, Texas, United States

◦ Performed hardware and software services for customer computers.◦ Deployed and maintained internal assets such as workstations, printers, and switches.