Christopher Hix Email & Phone Number

Kansas, United States

Lenexa, Ks

Pre-sales and Post-sales engineer consultant that translates customer needs into technical requirements. The requirements are turned into a design, documented and implemented for data center; networks (physical, wireless and virtualized network technologies), Network Access Controls, firewalls and compute technologies. Design and implementation expertise to customers within telecommunications, energy, health care, financial, state/local governments, and educational industries.

Leawood, Ks

Direct day-to-day operations and administration of the technical and non-technical network and telephony which consisted of onshore, offshore and managed service providers resources. Work to shape a devops culture through automation and working relationships. Maintain, operate, upgrade, and support seventeen different technology types which required managing, problem solving, scripting, and programming skills. Create and update processes for more efficiently work through automation or manual efforts. Key Accomplishments:● Realigned relationship and processes with managed service providers to be more efficient and productive to meet company objectives● Reviewed all current and future contracts and invoices, finding a savings for 2015 of approximately one million dollars● Received “Exceeded/Role Model” performance rating for 2015

Managed nineteen onshore and offshore employees, contractor and managed service resources. Build automation to drive a devops culture. Deploy and support twenty-seven different applications requiring project management, scripting, and effective communication skills. Daily coordination between vendors, customers, and support staff. Study, evaluate, and recommend new improvements to support systems and sub-systems. Create, edit and maintain scripts for code releases, system outages, monitoring, and reporting of the twenty-seven applications. Prepare presentations for inside and outside business partners, management, or customers.Key Accomplishments:● Created a process to stream-line data correction schedules, implementations, and status reporting to business customers. ● Implemented a strong change management process for all supported applications which drastically increased stability, performance and lowered operational costs

Supported twenty-eight customer applications in a managed service provider support role. It included maintaining, upgrading, and operating customer applications which ranged from small to large in size. Triage, script creation and break-fix management were necessary function to ensure continue 24x7 operation runtime. Ensured the platforms were always functioning to meet SLA, SLO and customer expectations. Creation of research, root-cause analysis and remedy action plan to work more efficiently through automation. Monitoring jobs were created, edit and maintained for system outages of client platforms to meet a 24x7 requirement of all platforms supported.Key Accomplishments:● Received “Outstanding” evaluations four years in a row for performance goals and measurements. Best possible yearly score.● Created a team training process for new resources ● Established documentation, process flows and standardization for code installations across all supported applications.

Tasked with identifying root cause for a wide variety of defects, driving corrective action, and implementing process improvements for E911 service within Sprint’s cable initiative. The team provided quality control evaluations and reporting for multiple operations teams and presented monthly quality control metrics to our largest customer. Performed human resources activities including: training, and team development. Transferred from Sprint to Ericsson on 09/21/2009 as part of a network outsourcing agreement.Key Accomplishments:● Improved Root Cause accuracy and communication which contributed to a 50% decrease in Call Problem Reports from the 2008 benchmark measurement.● Received 28 excellence awards out of the 39 months working for Sprint.

•Setup direct sales and marketing goals•Brand promotion & growth: web-site, wholesale, and retail•Develop and market new product lines•Manage route sales/delivery systems, delivery cost goals, and profitable sales growth

•Oversaw operations of restaurant & three satellite snack-bars•Train and supervise 30-40 employees. as well as approved employee’s time card •Knowledge of product cost/price, food production methods, equipment, health, sanitation and safety standards•Prepare banks, audits and proper paper work for each register at opening and closing •Designed, schedule and oversaw promotional events