Christopher Hjelmberg Email & Phone Number

Arden Hills, Minnesota, United States

-Launched payment processing software-as-a-service (SaaS) implementation projects and migrations, including project planning, scheduling, coordination of resources, evaluating project progress, API and database setup, software setup, and communication with RevSpring customers.-Coordinated financial statement delivery projects for medical clients. Projects included statement design, data integration, file management, along with all necessary back-end system setup and project management steps.-Managed and directed enterprise organizational projects, typically impacting more than one business unit. Created scope, project plans and oversaw project teams.-Interfaced with internal and external resources to ensure successful and timely completion in accordance with client needs. Acted as a liaison between IT, Sales/Account Management, and Operations.

Minneapolis, Minnesota, United States

-Managed corporate and public sector credit card implementation within U.S. Bank's Corporate Payment Systems division.-Interfaced with internal and external resources to ensure successful and timely completion in accordance with client needs. Assigned projects included project planning, facilitating delivery of credit cards, customer onboarding and payment processing (Auto Payments, ACH, etc).-Consulted and trained clients on SaaS reporting and card management software.

Bloomington, Mn

-Managed the proposal project from the point of opportunity through proposal delivery within the regulatory, education, and technology sectors, both domestic and international.-Created professional, detailed proposals that documented and presented all needed Pearson VUE offerings. -Collected detailed requirements through the Request for Proposal (RFP/RFX) process and/or sales teams, ensuring all requirements were reflected within the final proposal.-Collaborated and verified proposal content with all necessary subject matter experts and senior leadership before delivering final proposal product to prospects.

Bloomington, Mn

-Implemented Pearson VUE’s credentialing Software as a Service (SaaS) web application within the technology, professional and regulatory sectors. Managed the implementation of Pearson VUE web service offerings (RTI, SSO, and Real Time Event Notifications).-Full service partner with clients, internal team members and senior leadership, serving as a subject matter expert in product features and implementation of those features in order to meet the needs of our clients. -Ensured all data needed for full-scale and partial-scale data conversion was collected to allow for successful transition from client legacy system to Pearson VUE. Managed, delegated and performed quality assurance testing before, during and after program implementation.-Built and managed successful client relationships with over 15 diverse clients.-Managed expectations and communicated key project artifacts including: Project plan/schedule, risk documentation, status reporting, technical documentation and associated presentations, and project cost and time reporting. Facilitated all communication between client stakeholders and implementation team members.-Assisted in the creation of Statements of Work and client high-level business requirements in order to ensure fulfillment of contract obligations and manage expectations. Played a key role in assisting sales in project cost/time estimation.-Led training sessions for clients and internal Pearson VUE associates on all features and functions using tailored presentations, live and virtual demos, and technical documentation. -Managed all account transition activities in order to ensure a successful hand-off of all implemented client programs to the appropriate operational stakeholders (customer service, technical account management, client operations teams, etc.).

Minneapolis, Mn

-Managed Retail Payment Solutions software and product development projects from concept to completion.-Identified all assets and resources necessary to successfully meet stakeholder expectations. -Developed, tracked, communicated and maintained all project milestones (using MS Project) and deliverables, including project charters, budgets, project plans, issues logs and change requests-Represented stakeholder interests within a diverse team setting of approx. 10-20 team members including business line subject matter experts, technology/development, business readiness, business analysts, Quality Assurance, etc.

Minneapolis, Mn

-Managed Retail Payment Solutions software and product development projects from concept to completion.-Identified all assets and resources necessary to successfully meet stakeholder expectations. -Developed, tracked, communicated and maintained all project milestones (using MS Project) and deliverables, including project charters, budgets, project plans, issues logs and change requests-Represented stakeholder interests within a diverse team setting of approx. 10-20 team members including business line subject matter experts, technology/development, business readiness, business analysts, Quality Assurance, etc.

Minneapolis, Mn

-Responsible for reviewing diverse bank financial projects, ensuring projects met documented guidelines per bank policy and government regulations-Utilized SharePoint and PeopleSoft software to ensure project integrity and compliance on a macro scale, reviewing projects and providing feedback towards project elements including: Statement of Work, Project Plan, Business Requirements, Test Plans, etc.-Maintained ongoing issues log, tracking all non-compliant projects and following up with appropriate project management and upper level management resources to ensure projects remained in compliance throughout the project life cycle

Edina, Mn

-Maintained full responsibility for project results while working at an agency/technology services provider, playing a key role for the clientele relationship management and support towards the design, definition and delivery of Java and Oracle based Software as a Service (SaaS) web application programs, web content management, and business analytic support before and during program implementation.-Managed and quality tested complex platform migrations.-Built and managed successful client relationships with over 20 diverse clients, including: Express Scripts, GlaxoSmithKline, Best Buy Mobile, Polycom, Nestlé, & Hawaiian Telcom.-Developed, trained, and managed teams ranging from 3-10 highly-qualified personnel capable of supporting assigned and following projects through to successful completion. -Managed all print and mail collateral associated with program launches and ongoing program communications, ensuring all print pieces and program launch packaging were correctly assembled and labeled.-Documented initial and ongoing client Business Requirements. Generated statement of work for client legal review along with pertinent change requests for needs outside of project scope. Facilitated all communication between client stakeholders and implementation team members.-Responsible for ensuring profitability for all sold programs with overall program budgets ranging from $15,000 to $500,000. *Average overall profit margin on assigned projects was 46% (profit over cost).-Performed software quality tests and served as primary test lead for all client application development.-Created and presented project presentations and project status updates, done via phone, in-person, or online conferencing, in addition to leading site walk-throughs.

Edina, Mn

-Primary administrator for all client deliverables during implementation of projects, becoming a program expert in order to handle the day-to-day operations of our client's programs.-Implemented all project requirements under the guidance and direction of project management.Managed all print and mail collateral associated with program launches and ongoing program communications, ensuring all print pieces and program launch packaging were correctly assembled and labeled.-Assisted in delivery, quality assurance, and quality control of various data intensive web based and non-web based incentive programs -Daily Liaison for customer service representative escalations and issues. Training of program operations for customer service representatives and other process administration team members.-Responsible for the generation and verification of sensitive and detailed reports, award media issuance, program documentation, and other project deliverables.

Greater Minneapolis-St. Paul Area

Provided administrative and technical support for Director and Product Manager level associates within two fast paced, visable, and progressive corporate departments: Product Development and Partnership Marketing.