Christopher Ho Email & Phone Number

Salt Lake City, Utah, Us

Results-driven leader with a proven track record of excellence in driving strategic initiatives and operational efficiency within the field of molecular diagnostics. As the Senior Vice President of the Customer Operations Group, I oversee and inspire high-performing teams in Payer Markets, Customer Service, and Revenue Cycle, elevating service standards and optimizing revenue generation. With expertise in payer markets, customer service, and revenue cycle management, I bring a holistic approach to delivering exceptional outcomes and fostering innovation in the molecular diagnostic lab industry.Key Skills and Expertise:Leadership and Team Empowerment: I excel at building and leading teams by fostering a culture of collaboration, accountability, and innovation. I empower individuals to unlock their potential, driving them towards extraordinary results.Payer Markets Optimization: By implementing comprehensive strategies, I help improve access through coverage and medical policy development. I optimize managed care contracts and reimbursement policies to drive market penetration and revenue growth. Collaborating with cross-functional stakeholders, I enhance market access and sustain a competitive advantage.Customer Service Excellence: Ensuring unparalleled customer satisfaction is my priority. I establish robust customer service frameworks, processes, and metrics to drive continuous improvement and foster long-term loyalty. Revenue Cycle Management: I streamline revenue cycle operations, leveraging cutting-edge technologies and efficient workflows. From billing and collections to coding and reimbursement, I enhance financial performance, minimize denials, and maximize revenue realization.Stakeholder Collaboration: I cultivate strong relationships with key stakeholders, including healthcare providers, payers, and industry influencers. Collaborating with cross-functional teams, I develop innovative solutions and drive transformative change.

Salt Lake City, Utah, Us

Led best in class Revenue Cycle & Managed Markets team of over 250 people responsible for prior authorization, billing, appeals, coverage, contracting, & coding for all current & new molecular diagnostic products. Responsible for leading revenue cycle & payer strategy, setting priorities, and allocating resources leading to successful reimbursement & payment for multiple products. Including providing internal guidance to commercial business units as well as product development teams on evidentiary requirements for payer coverage.

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Led Managed Markets team of 30 people responsible for coverage, contracting, & coding for all current & new molecular diagnostic products. Managed Markets is responsible for managing over 200+ payer contracts for current hereditary cancer testing. In addition, team has successfully negotiated coverage decisions for new molecular diagnostic tests with large national payers, regional Blue Cross plans, & Medicare Contractors including MolDX program from Palmetto GBA. Maintains relationships with technical assessment groups & key third party influencers including Blue Cross Blue Shield Association Evidence Street and Center for Medical Technology Policy. Understands & has successfully obtained both new CPT codes through AMA/CPT Editorial Panel as well as Z-codes through McKesson Diagnostics Exchange. Responsible for leading payer strategy, setting priorities, and allocating resources leading to successful reimbursement for multiple products. Including providing internal guidance to commercial business units as well as product development teams on evidentiary requirements for payer coverage.

Salt Lake City, Utah, Us

Directs and oversees all aspects of Myriad's customer service policies, objectives, and initiatives. Manages 100+ individuals engaged in insurance verification and customer relations for personalized and predictive medicine diagnostics. Leverages field-based experience to identify and implement strategies designed to maximize patient access and coverage for existing diagnostic products while minimizing provider involvement. In addition, maintains a leadership role on new product teams and works in conjunction with managed markets to establish customer service policies and procedures for new products.

Salt Lake City, Utah, Us

Lead eighteen state region which includes six area managers and forty-three account executives focused on the promotion of hereditary cancer testing products to Women's Health practitioners. Responsible for developing and implementing sales strategies and sales force development to drive revenue growth of hereditary cancer products throughout the Midwest & Northeast regions of the US.

Salt Lake City, Utah, Us

Managed and led a sales team of seven to ten account executives who are responsible for selling genetic testing services for hereditary cancers to physicians and healthcare providers. Provided sales coaching and tailored developmental plans in order to accelerate personal and professional growth.

Salt Lake City, Utah, Us

Sales representative calling on cancer centers and all physician specialities. Provided education and training to physicians and nurses to support heredtiary cancer risk assessment and testing. Advised and assisted in the creation and development of cancer risk assessment programs while providing education and marketing support to existing cancer risk assessment programs.

Ft. Myers/Cape Coral, Florida, Us

Launch hereditary cancer risk assessment program at new freestanding cancer center. Responsible for initial marketing plan, resource creation, education of medical staff and community at-large, as well as direct patient care.

M.S., Medical Genetics

B.A., Interdisciplinary Studies - Medical Ethics