Christopher Hoag Email & Phone Number

Latham, Ny

Manage a field service team of MRI Superconducting Magnet experts in providing training, procedures, technical guidance and support to Philips global MRI magnet field service organization• Developed and implemented a revised global service strategy focused on improving field performance and eliminating waste, resulting in ~$10M in YoY savings (>$59M in total). • Executed a new service network of highly skilled field service personnel focused on improving the overall health of the systems and driving down call rates, parts consumption and warranty spend (first time fix/right)• Delivering updates and revisions to training curriculums and service procedures to ensure highest degree of quality (move from written to visual), improving efficiency and success rates while reducing customer downtime • Identified gaps within local and global Service organization and developed a strategy utilizing formal training, internal cross-training, and coaching/mentoring to improve each team member and build a high performing team• Prepare budget estimates and monitor departmental expenses to realize local & global cost spend requirements

Latham, Ny

Managed procurement team responsible for developing and implementing long term commodity plans and key purchasing strategies to ensure continuity of supply at the lowest total cost of ownership• Negotiated long term purchasing agreements with strategic suppliers, establishing capacity mechanisms to control inventory, firm base pricing to minimize cost risk, and extended payment terms • Initiated five year off-shore sourcing program, delivering >15% YoY cost savings • Facilitated the growth of strategic and tactical buyers through training, coaching and mentoring to achieve all local and global corporate development goals• Prepared budget estimates and monitored departmental expenditures to realize local cost spend requirements

Latham, Ny

Delivered year over year purchase price deflation by actively challenging vendor pricing, initiating cost savings opportunities and implementing new negotiation strategies to maximize cost savings potential.• Generated annual cost reductions of more than 10% with an annual spend of $25M• Developed strategic suppliers and negotiated strategic contract agreements to achieve global corporate goals• Cut inventory carrying costs more than 50% by implementing lean manufacturing principles with strategic suppliers (SOI/SMOI)

East Greenbush, Ny

Lead product testing and inspection of air particulate monitoring components in accordance with established quality procedures and customer specifications while improving key business metrics for quality of incoming parts.• Evaluated inspection data and implemented corrective actions with suppliers resulting in a 30% decrease of rejected components • Updated inspection methods and techniques to decrease inspection time and increase efficiency• Supported the launch of new and prototype products establishing inspection requirements which resulted in first pass yield of 98%

Okinawa, Japan

Accountable for supporting company and battalion level exercises with the deployment of HVAC technicians and equipment throughout the Far East• Managed team of 8 HVAC technicians and 50 HVAC units while supporting more than 100 training exercises with zero impact due to HVAC equipment failures • Maintained HVAC inventory and received a 99% deployment readiness rating during physical inventory and readiness audit• Prepared and maintained reports, logs and all other documentation related to the operation and maintenance of HVAC equipment

Associate Of Arts And Sciences (Aas), Industrial Engineering

Diploma, Hvac Technician