- Develop and maintained training processes and procedures for 3200 domestic restaurants such as manager training, Multi Unit Manager development and new franchisee onboarding programs.-Spearhead the launch of new products, equipment, and systems across North America. -Manage relationships with Franchise Business Partners, franchisees, and cross-functional leaders throughout the organization. -Deploy operations improvement processes for 3,200+ restaurants along with corporate-wide productivity solution. -Named Team Member of the Month in October 2022, a corporate-wide recognition awarded to an individual who has gone above and beyond to deliver exceptional work that exemplifies at least one or more of the company values.

-Directed profitability for 50+ restaurants-Guided Kansas City to the only positive sales comp market in 2018.-Consistently managed top-performing markets for four years.-Managed 5+ Director of Operations

-Managed multi-unit profit, financial controls, and revenue.-Oversaw multi-million-dollar P&L reports and promoted six general managers.-Led a 9-16 unit area to record sales, flow-through, and profit.-Recognized consistently as a top national performer.

-Developed and executed local store marketing plans.-Trained and mentored franchisees nationwide, promoting several team members to general manager roles.-Earned numerous awards for sales, management, and operational excellence.

Managed restaurant operations and maintained quality standards.