Christopher Hoey Email & Phone Number

United States

Tucker, Georgia, United States

Provides onboarding support for new employees regarding the configuration and installation of company provided tablets and devices. Investigate client therapy sessions and provide feedback to management. Assists admin team with approved client authorizations for services from the insurance company. Provides technical support to colleagues who may experience issues with system log ins, password resets, etc.Faciliate the resolution of outstanding invoice payments by providing support in the revenue cycle, particularly in managing and collecting overdue payments from clients.Supplies technical support for wireless networking, printing, and network infrastructure. Oversee the invoicing process for clients covered by United Healthcare, UMR and Cigna health insurance plans. Create invoices in QuickBooks with the option to indicate payment received from the insurance company or send directly to the client. Provides support to management while working on special projects regarding billing and administrative duties. Ensure all therapy sessions are Rendered by Behavior Technicians in a timely manner prior to billing being submitted to insurance for payments.

Peachtree Corners, Ga

Handled communicating the daily requests from technicians, compliance or sales regarding modifications with disposal needs.Created and maintained client account records.Ensured a high level of satisfaction to one of the premier accounts, Wal-Mart by meeting expectations of the client per their service agreement.Investigated and answered clients’ questions regarding account specifics, manifests, etc. Coordinated the scheduling of service requests that are received from the client. Assisted field technician with questions or concerns regarding waste profiles.

Atlanta, Georgia, United States

Processed and answered all telephone and email inquiries with a high level of accuracy and attention to detail.Assisted management in providing feedback to improve operations and efficiency to customers. Served as first point of contact for escalated issues that require analysis and judgement of functional practices.Provided daily direction and communication to employees to ensure that service calls are answered in a timely, efficient and knowledgeable manner.Collaborated with cross-functional partners such as Product Integrity, Managers and Engineers to ensure a positive consumer experience. Supported New Hire On-boarding process to ensure proper training of new hires

Greater Atlanta Area

I worked for AT&T from September 2005-April 2013 and from December 2014-May 1Answer incoming calls from customers concerning services, products, billing and reported problem areas.Maintains working knowledge of all company mobility products and services.Provides individual customers and colleagues with excellent customer service. Consistently excel in responding to and resolving escalated Clarify ticketing system requests from National Customer Care and Technical Support centers.Assist third party vendors, manufacturers, RF engineering and Tier III in resolving both data and voice technical issues.Delivers guidance and recommendations to improve processes while working as a Peer Advisor.

Bartlett, Tn

Assisted customers as needed with inquiries on products through sales and presale information. Provided great troubleshooting and operational assistance on hardware and software related issues. While working on the Chat/Email Team responded to email inquiries and maintained an acceptable level of 24 hours or less.Documented customer transactions in CRM help desk database and provided accurate and complete information when assisting the customer. Assisted management and peers with scanning in product registrations. Consistently excelled in all metrics.

Alpharetta, Ga

Handled customers with financial transactions and various banking products. Balanced and replenished the Automated Teller Machine for customers’ use. Performed on the spot coaching and provided Teller mentoring.Balanced cash vaults and teller cash dispensing machines.Provided individual customers with excellent customer service.Conducted team meetings with Tellers.