FullCircl is the first-of-its-kind single orchestration platform that brings regulation fully in step with customer acquisition, to create better business from the start. Our global solutions drive customer acquisition, retention and revenue growth while seamlessly addressing risk and compliance challenges associated with customer onboarding, identity, fraud, financial crime and on-going monitoring. Reduce the cost to acquire and serve, clear the way for positive customer relationships, and accelerate profitable growth. With over 450 customers and reach into 160 countries, FullCircl is uniquely positioned at the epicentre of a rapidly growing, multi-billion dollar market. FullCircl incorporates three leading RegTech companies – Artesian Solutions, DueDil and W2 Global Data – under one unified brand, backed by top-tier investors including Octopus Investments, Notion Capital and Augmentum Fintech.I lead the Customer Success department - a team dedicated to helping our customers achieve maximum value from our platform and data.

Secured promotion after one year and took on the global Mid Market team, managing CSM’s in AMER / APAC and leading 13 CSM’s overall globally.

As part of the global CS management team at Data AI, I am responsible for leading the Customer Success team within the EMEA market and play a key role in ensuring the success of the company. I work closely with my team to promote high levels of adoption of our platform, resulting in a strong client retention performance across 400 clients and a 25m ARR book of business. Other responsibilities include revenue forecasting, product strategy input, recruitment, as well as promoting a culture that nurtures and encourages star talent and helps CSM executives achieve their goals and ambitions.

As part of the management team at Hitwise I play a key role in ensuring the success of the company through overseeing retention and upsell within our existing client base and the management of 12 sales people. Reporting directly into the CEO, I’m also responsible for revenue forecasting, product strategy, recruitment, as well as promoting a culture that nurtures and encourages star talent and helps sales executives achieve their goals and ambitions. Key achievements in the past year include improving retention from 72% to 82% within an account base of 200+ clients with an ARR of c.£8million.Hitwise is a competitor intelligence and consumer insight SaaS platform operating within the MarTech industry. We support enterprise, mid market and SMB clients with market research data, helping to inform their marketing campaigns and strategies.

Hitwise acquired by Connexity from Experian.

Experian Hitwise is the leading online competitive intelligence service. Hitwise provides its 1,500 clients (500+ UK) around the world with daily insights on how their customers interact with a broad range of competitive websites, and how their competitors use different tactics to attract online customers. Experian Hitwise measures the largest sample of internet users - 25 million worldwide, including 8 million in the UK. This sample size allows clients to understand internet behaviour and competitive activity through data that is unmatched in timeliness, depth and breadth.It's parent organisation, Experian, is the leading global information services company, providing data and analytical tools to clients in more than 65 countries. Counting over 100,000 clients and annual revenue of $3.9 billion, Experian employs approximately 15,000 people around the world.

Conversion works with clients who choose to outsource their inside sales function. Traditionally Inside Sales combines prospect research, lead generation, relationship marketing, and appointment setting to turn cold leads into hot prospects.Conversion is different from a telemarketing agency. We believe in rich conversations, a long term investment in relationship building, and above all having respect for prospects and our clients brand. We don't pitch, we engage prospects in a credible business conversation. We are seen by our clients as a valued business partner, not an agency.