Christopher Hood Email & Phone Number

Fort Gordon

Fort Gordon, Ga

• Proficient in the following routing and switching technologies: BGP, OSPF, ACLs, Trunking, SSH, STP, SSL, IPSec VPN, HTTP, HTTPS, DHCP, NTP, FTP, AAA Architecture, TACACS+, ACL, and QoS.• Performs Operations and Maintenance, and track IP, VLAN, and BGP community allocations.• Performs Cisco router, ASA firewall ACL, switch, and CUCM engineering, configuration and deployment.• Create weekly status reports for program manager and other teams for cross-communication of the mission efforts.• Experienced with configuring KG-250 and KG-175A and KG-175D encryption device models using Type-1 HAIPE encryption and monitoring with GEM-X management software.• Administered CA Spectrum network monitoring tool and utilized Wireshark troubleshooting tool.• Configure network devices with SNMPv3 strings and model/monitor those devices via SPECTRUM.• Responsible for tracking trouble tickets using BMC ITSM and Remedy Software.• Support multiple forms of remote connectivity for the Enterprise WAN network.• Install, configure and maintain TACACS+, VPN and GRE tunnels.• Administer Cisco Call Manager (v7.1) Virtual Server and the configuration of the associated VIOP phones• Resolves, traces and escalates critical issues to minimize network risk factor and schedule conversions and cutovers.

• Responsible for training personnel to operate CISCO Catalyst switches & routers, as well as configuring and troubleshooting, HP Compact Servers.• Maintained and configured TACLANE KG-175, KIV 7, KIV19 encryption devices.• Performed termination and installation of Cat 5e cable and Fiber Optic cables.• Hands on experience with Private Networks, Cisco Network IDS, MPLS, Pix firewalls ACL, 2800, 2900 series routers and 2700, 3600, 4600 series switches.• Trained in Windows Server 2000/2003 and Windows Exchange 2003.• Joint Nodal Network (JNN) operator / administrator.• Command Post Node (CPN) operator / administrator.• Satellite Transportable Terminal (STT) operator / administrator.• Provided workstation support including Windows 2000/XP, Linux, UNIX support, network configuration, application configuration, user setup, hardware troubleshooting, configuring network printers and server print queues and used REMEDY software to resolve Trouble Ticket Request.• Extensive working knowledge of Internet protocols, tools and techniques.• Installed and troubleshoot problems with switch boxes (Cybex, Avocent, Belkin), hard drives, video cards, speakers, optical disc drives, printers, scanners, media converters, monitors (single/dual), CAC card readers, DTW’s, mice, and keyboards.• Utilize Cisco Unified Communications Manager (CallManager) to add licenses, assign MAC addresses, and phone numbers to VOIPs.• Developed installation and training strategies to streamline and enhance the installation of CPNs (LAN), JNNs (WAN), STTs (satellite), and HCLOSs (Line of Site) .• Analyzed network outages isolating and identifying point of failure(s) to include physical and virtual circuits and initiate corrective actions.• Provided OTJ training to military personnel on the different techniques for software installation, troubleshooting, and repairing problems on MS operating systems via phone, remotely, or in person.