Christopher Horn Email & Phone Number

Broadstairs, England, United Kingdom

Creator and manager of The Pop-Up Bookshop. In this role, I created the Pop-Up Bookshop, bringing together over 30 self-published and small press authors. Organising Pop-Up events, showcasing their works across multiple locations. I have also built and maintained the Pop-Up's website using the platform to highlight the author's books, and introduce them to new readers.

United Kingdom

Responsible for monitoring and revising the train service in real time during times of disruption and creating plans for short notice engineering work.Using industry standard programs to ensure a robust and reliable service is provided for our passengers.

London, United Kingdom

As the Information Support Manager in the Kent Integrated Control Centre on shift I am responsible for ensuring the information provided by the team is Clear Consistent Correct and Concise across all mediums. Working closely with outside agencies (National Rail Enquiries, INRIX & other TOCS) to provide up to date travel information for our customers.Managing the Twitter team and overseeing their responses to Customer Tweets, investigating complaints raised via Twitter and passing compliments or safety related inquiries, to the relevant department or manager.Managing the Customer Information Systems Operator CISO to ensure the information provided at our stations is also 4C compliant and working alongside other team members within the KICC to provide the best possible customer service & passenger experience.Working alongside our press team to ensure all incidents raised by customers are passed to the team so they are fully aware of issues.

My current role requires me to ensure customers are kept up to date through CIS monitors at stations that information shown by external companies BBC NEWS National Rail are correct and working along side the TSM and CIM to ensure Tyrell messages are correct for staff assimilation.In the short time I have been working at the KICC I have had a great deal of input on different aspects of the role, I have created an engineering matrix to help track the creation and posting of engineering notices and most recently I have deputised for a PEDM at a conference for passenger Information as we look at ways to bring the Twitter Feed into the KICC.

As a member of the Incident care team, trained to assist either at cordons of incident sites or rest centers we are given the skills and equipment to help with onward travel for passengers affected or helping relatives to get to hospitals and rest centers for those unable to get home.

United Kingdom

As part of the Customer Information Systems Operator team we have a dedicated group who have responsibility for ensuring that all public travel information for our network is clear correct concise & consistent. In my day to day duties I am responsible for checking the information provide by NRE (National Rail Enquiries) INRIX (Travel news for BBC) our own Southeastern Website and journey planners is up to date and showing the correct information for our customers. Working along side our customer contact centre we monitor social media for either customer complaints/praise reports of defects on our trains and safety critical reports. I then use various methods to follow these reports up get a satisfactory reply to our customers.Using industry wide programmes TYRELL, DARWIN, OIS & CIS we provide current information to our customers at our stations and again using journey planners online and on smart devices.

London

Bromley, United Kingdom

My duties included the protection of company revenue and assets through high visibility patrols on trains and stations also through joint working with outside agencies to combat antisocial behaviour and crime within the Southeastern network. This role also required reports to be filled in regarding incidents and accidents that occurred whilst on duty or that had been reported to us by members of public. Whilst I was acting as team leader for the Bromley NPT it was my duty to compile weekly and periodic reports on the performance of the team. Using intelligence gathered though train and station patrols trends could be determined to enable the most efficient use of staff.In this role i have received training on how to report people under railway bylaws and issue MG11 (magistrate guidance 11) forms so that our prosecutions department can take offenders to court, this requires a high level of integrity and a professional approach to situations that could be violent or put myself and colleagues at risk.I have created from scratch a contact form that is now used by the SPOCs (single points of contact) for their visits to problem stations. Using this form Revenue protection managers can task staff to combat problems and reduce crime and antisocial behaviour on southeastern stations.I have recently created and used onboard our services a questionnaire for the Revenue and enforcement manager, this questionnaire was to find what people thought of our services (HS1, London Metro and our mainline services) in one word. I then compiled this data into statistical charts showing the difference in perception of the service provided by these different lines and also how different people use these services. My manager then presented this data at an onboard management forum and tasked the relevant managers to act on the data.

Ramsgate

Ensuring the safe passage of passengers upon southeastern services, in this role the use of information and the sharing of this information among other departments, passengers and outside agencies was of paramount to ensure the safe running of our services. This role also required a strong understanding of health and safety in what is a particularly dangerous environment.

This role required me to have an understanding of issues that could affect a large area of the network. Working at several stations in the area also required me to be able to interact with a wide variety of staff and being able to fit into different teams at these locations. Daily tasks would include the cleaning of the station property, ensuring all station notices are up to date and in the correct place according to DFT regulations, I was also trained in dispatch protocol and licensed to dispatch trains at the stations I worked.

Bromley, United Kingdom

Working alongside regular BTP officers at the Bromley NPT I worked as a special constable patrolling the southeastern network, as a special constable I had to have an understanding of the current legislation and health and safety law which was relevant to the role. Through officer protection training OPT I learnt how to protect myself and colleagues whilst up holding integrity of the BTP and the law, through training courses and work experience i learnt how to investigate crimes and root causes of incidents.

Gatwick Airport

As the kitchen supervisor it was my duty to ensure the efficient and safe running of the kitchen, from ensuring the prep is completed for the day to ordering stock, working under the pub manager I would also make sure staff are up to date with their role and training and also up to date with health and safety controls for chemicals used for cleaning and the equipment in the kitchen whilst in this post i was also trained to be a in store trainer helping with the induction and training of new staff.

Broadstairs

This was a small in store bakery that was set up whilst I was working as a store assistant I was offered the chance to set up and run the bakery. This required the introduction of COSH rules for the bakery and logs for the production and wastage of produce I was also responsible for choosing products from the available lists for us to sell, this was done through meetings with the suppliers and store manager.

Ashford Kent

Working for the Kent route manager my duties included the tasking of leaf fall workers during the period to make sure that areas affected by leaf fall contamination were dealt with to keep line traffic running. As part of this role I also looked into the delay attribution logs to ensure that delays attributed to NR root causes were correct and delays caused by TOC root causes attributed properly.

Ashford Kent

Working under the KICC as a MOM my duties included responding to incidents and accidents on the Kent area, day to day duties would include the auditing of access gates a level crossings.In this role I was certificated to industry wide level for Bridge inspection, Manual points operation, incident control, level crossing inspection and control & Fatality response.

Ashford

As a leaf fall contractor I was trained in PTS and track working. Working alongside a MOM we would attend different areas of the network to ensure that leaves were not effecting the running of services, this was achieved by use of chemicals and equipment which had to be used in a safe a correct manor, working alongside other departments (KICC and SIGNAL BOXES) work would have to be completed quickly but safely and on time.

Broadstairs

I started working or Pizza Hut UK ltd in 1999 as a waiter, I quickly progressed and crossed trained to work in the kitchen as well, by summer 2000 I had been trained to as a support manager running the store whilst on shift and organizing staff for that shift. This required a strong understanding of RIDDOR and COSH regulations and health and safety at work. Other responsibilities were to ensure all cashing up had been completed and the store closed down and cleaned for the next day, I was also responsible for the production of rosters and ensuring staff were trained to do the job required and understood their roles.

B-Tech Information Technology, Information Technology, Pass

B-Tech first diploma in information technology

Gcse

Maths, English, History, P.E, H.E, I.T double science