Promoted to Head of Function, maintaining prior duties whilst taking a more forefront role in shaping the forwards path of the organisation. Working closely with Product Management and Enterprise Architecture to drive the foundation for the next generation of the companies’ applications and ways of working, to build performance, effectiveness, and robustness within the global technology platform, whilst also stepping forwards in a customer centric approach to improvements.

Responsible for managing the technology delivery teams developing the order management, payments, cart, checkout, and associated applications. Primarily focusing on the operations within the team, whilst also engaged with the organisation to harmonise strategic development approach, refine integration capability and data availability, cascading best practices and taking a leading role in many internal and customer facing initiatives

Organised and championed the Agile framework and lifecycle with four development teams, hinged around a central function for order management, payments, cart, checkout, and associated applications. Process developed and introduced the Stripe Payment platform for Taylor & Francis alongside a development team, facilitating a more customer centric payment journey for Chinese Authors.

Responsible for championing an integrated approach for a team of approx. 100, with multi-disciplined teams supporting the development of the industrial system. Directly reporting to head of industrial systems, harmonising approaches to business development, strategy, innovation, data, safety and project management. Creating cross functional links to support effective collaborative working. Successfully managed the impact of coronavirus on funding, headcount, and remote working, managing the requirements to maintain effective performance.• Led the development of a foundation for learning and change to encourage a data driven mind-set. Coaching a technical team to develop ideas through to practical defined use cases.• Created and implemented the first Data Driven Dashboard for Operating Plan Management, including financial statistics and outlook, headcount management, skills/competency metrics and forecasting, and time management. • Collaborated with a team of Data Analysts to construct a real world portfolio of justified use cases to offer continuous business evolution.• Delivered 20% reductions in tooling maintenance spend through effective analysis of performance and identifying repeat trends.• Improved statistical Safety metrics by justifying deep investigations into ergonomic factors and the effect on wellbeing, leading to improved workplace fundamentals and a reduction of long term injuries.• Development of metric driven balanced scorecards, tailored to key business objectives, to allow performance measures to be visible and championed at all levels.• Development of a Data Strategy Roadmap as a means to bridge the gap between Data Technicians and Senior Management, visualising the route to success in a common language.• Development of a plant wide Innovation Strategy Roadmap, building from physical foundation level through to the aspects of cultural change and embedding new techniques and ways of working.

Management of a transnational team of 16 Engineers across Europe, to effectively support 24/5 production uptime within a highly demanding operational environment. A diverse role requiring strong attention to, and appreciation of the technical requirements, whilst demonstrating strong leadership skills to support the team and manage key stakeholders.

Promoted to Systems Specialist with recognition of knowledge depth of the systems architecture and testing routines. Continuing the support of testing activities with a focus on leadership aspects, coaching and mentoring Engineers and Apprentices to develop a mind-set and appetite for production improvement in aspects of Safety, Quality, Cost, Delivery and People.

Supporting multi variant production units to maintain a continuous uptime of all test equipment for mechanical and electrical aircraft systems. Incremental and radical development of processes and equipment to continually improve production performance through reduced manning requirements, integrated testing, automated test routines.

Completed an Engineering based Apprenticeship with Airbus