Christopher Hosey Email & Phone Number

Chicago, Il, Us

United States

Customer success/technical support for a SaaS focused on email marketing and CRM functions.

Presented products to customers through verbal descriptions or demonstrations. Distributed product samples to customers for evaluation purposes.Identified customer needs to recommend appropriate products based on knowledge of products and brand offeringsMet with customers to discuss needs, building rapport and providing product recommendations.Be the first point of contact for users when they need help or have questions, providing solutions and creating the very best Calendly support experience Help our customers schedule more meetingsTake a consultative approach to problem-solvingPatiently empathize with customers throughout shiftsAttend regular ticket audits and receive active feedback on a day to day basis Document & escalate customer and internal issues appropriatelyGo above and beyond to serve customers and team (be a self-starter)Use technical savviness and resourcefulness to assist customers relatively autonomously

Participates fairly and equitably with Client Care team in handling incoming clientcalls, email inquiries and other forms of communication, from both external firm clients as well as internal application users in need of technical support assistance Accurately and with outstanding attention to detail, documents, tracks, and monitors support requests in order to provide prompt, accurate solutions to all external and internal requests and inquiriesPromptly identifies, researches, and resolves both technical as well as non-technical user issuesAnalyzes client feedback, feature requests and other inquiries as necessary and works directly with the Tier II and development team to ensure a coordinated effort for the release of features and fixesLiaises with various external service providers and software vendors to ensure client needs are met efficiently and effectively (e.gOutsourced IT)Serves as internal ongoing mentor (internally referred to as “buddy”) and trainer to current and new team members, developing tools and documentation for such training and providing valuable internal resources to the firmActively participates in updating internal Client Care documentation, becoming a subject matter expert in various application areas, and regularly sharing knowledge with the teamParticipates in and supports large-scale team initiatives for various additional departmental projects, as assigned, on an ongoing basis while maintaining excellence in client care service interactionsEncouraged client participation and compliance in case management program efforts.Coordinated follow-up plans by scheduling appointments or enrolling clients in programs.

Chicago, Illinois, United States

Working towards bettering myself and those around me with my leadership and eagerness to learn.

Chicago Il

Respond to customer inquiries via email and phone. Answer emails and general inquires. Problem solving issues. Help integrate new features that are later introduced in the app. Follow company guidelines towards seeing our problems until their resolution.

Patrolling and monitoring multiple floors of a office building. Answering phone calls and emails of employees and customers. Handling of visitors for building and verification.