Christopher Huff Email & Phone Number

To be added.

Us

ITSM, ITOM, ITBM, FSM ServiceNow implementations, integrations, writing integrations, customer integrations, ebonding with other ServiceNow instances, Scripting heavy role.Built two custom integrations within ServiceNow: InDeploy & SnowflakeProvided technical leadership and mentorship to junior ServiceNow engineers and shared best practices and lessons learned throughout SDLC / Agile Planning.Lead the design and development of ServiceNow applications, modules, and integrations to meet business needs in a domain separated instance.Ensured that ServiceNow solutions adhere to compliance and security standards, including data protection and access control.Ensured that ServiceNow solutions were designed for scalability, maintainability, and optimal performance.

Madison, Wisconsin, United States

With 5+ years of hands on experience in the 24x7 NOC environment I have tangible knowledge of how things work in-house which provided the building blocks on how we could improve the existing processes. These efforts took various business requirements into consideration to design new processes, document them, and facilitate automation opportunities where applicable.The automation I built (ServiceNow to Autosys API, "self-service") to automate NOC duties has already saved more than 2,700 hours in 2019 (implemented early March 2019), and with further iterations an estimated 4,300 hours of savings in will be had in 2020. These savings account for more than 50% of our total workload hours. Certificates (InProgress not listed):AWS Certified Cloud PractitionerxMatters Certified Admin xPertAgile - PMI-ACP® (Practioner) ExpertITIL V4® Foundation Certificate in IT Service Management2+ years of development experience in ITSM, ITOM, and Event Management on ServiceNow1.5 years ServiceNow System Admin as support for Event Mgmt/ITOM/ITSM (INC/Change/REQ)Proficient in, and practice Agile methodologiesBuilt (from scratch) integration between ServiceNow and Autosys (REST API/SSH)Built (from scratch) integration between ServiceNow and xMatters API (beyond xMatters plugin capabilities)ServiceNow Training Completed:Scripting in ServiceNow FundamentalsServiceNow FundamentalsAdditional ServiceNow Fundamentals Content for System Administrators and DevelopersServiceNow Flow Designer Fundamentals

Assisted with Job Flow in Mainframe/CA7/Autosys. Began using ServiceNow and learning administration/Development mid 2016