Christopher Huffnagle Email & Phone Number

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Responsible for configuring and maintaining all Cisco network equipment in the facility. Main point of contact for all network issues, using tools such as wireshark, iperf and nmap to troubleshoot and solve complex issues.Introduced standard naming convention for all networking equipment, detailing cabinet IDs, switch locations along with creating necessary documentation. Works closely with Verizon Managed Security Services to implement changes on edge of the network, ensuring security and implementing any change requests needed for internal use.Completed two year project that separated Business network from Production, deploying ASA Firewalls between both networks and creating new VLANs for further segmentation. Automated daily backups of all network device configurations by implementing open source solution for network management (RANCID running on CentOS 7).

Buffalo/Niagara, New York Area

Main support for two US locations providing both local and remote assistance for end users. Maintains over 300 Desktop, Laptop, and Thin Client users, providing both hardware and software support. Primary applications in use include, Citrix, Office 2010, and Lotus Notes.Responsible for migrating over 150 PC’s from Windows XP to Windows 7 32-bit.Works closely with System Administrator to provide 12 hour onsite coverage of corporate network.Maintains Active Directory, providing assistance for user creation, password resets, and editing security rights.

Buffalo/Niagara, New York Area

Coordinated daily work assignments for remotely-located drivers within an Automated Broker Interface.Main point of contact between Customs and customers, making sure deadlines were met in a timely fashion.Worked closely with U.S. Customs, FDA, USDA and Dispatchers to quickly resolve border issues.Stepped in as backup System Administrator, performing hardware maintenance and technical support on company servers when primary System Administrator was offsite.Provided technical support for employees in a Windows XP/Vista/7 environment.Part of a team in charge of migrating all employee PC’s from Windows XP to Windows 7 64-bit. Responsible for configuring all new workstations including: installing memory, imaging PC’s, migrating user data, proving access to network shares/printers, setting up e-mail (Outlook 2013) and educating end users on using new software.

Associate Of Science (A.S.), Computer Information Systems

Education record