Christopher Hug Email & Phone Number

• Senior Account Manager for Northeast Market for Middle Market Accounts.
• Received additional responsibility based on performance for 4 National Accounts.
• Worked very well with constituents, externally and internally to help resolve complex Rx issues, such as coding issues and incorrect drug lists.
• Determined Rx issue, including incorrect copay/coinsurance as member specific or group related.
• Maintained knowledge of Pharmacy Benefits as SME. Mentored Account Managers on… Show more Senior Account Manager for Northeast Market for Middle Market Accounts.
• Maintained knowledge of Pharmacy Benefits as SME. Mentored Account Managers on team to help success in role.

Served as account manager for Southeast Market

• Served as account associate for the Southeast Market. Worked closely with Employer Groups and Account managers and Executives.
• Won Silver AWEA (Aetna Way Excellence Awards) Award, 2011 - 2012
• Handled elevated Aetna member issues, such as incorrect copays and accumulation issues to resolution.
• Provided excellent customer service to members and internal constituents, as indicated surveys and emails received from the service team.
• Chosen as point person for sensitive plan… Show more Served as account associate for the Southeast Market. Worked closely with Employer Groups and Account managers and Executives.
• Chosen as point person for sensitive plan sponsors/clients, such as University of Miami, Cox Enterprises, Federal Government and Carilion. Show less

• Serviced 60 invoices per day – exceeding monthly metric of 900.
• Assisted and handled calls for billing issues. Worked with QA regarding reships to correct accounts.
• Worked with and resolved APM Advocates on pharmacy member issues, including copay assistance and pharmacy claims processing incorrectly.

• Provided Customer Service for Benefits. Managed 15 direct reports, including pharmacy advocates.
• Serviced 60 invoices per day – exceeding monthly metric of 900.
• Assisted and handled calls for billing issues. Worked with QA regarding reships to correct accounts.
• Worked with and resolved APM Advocates on pharmacy member issues, including copay assistance and pharmacy claims processing incorrectly.

Orlando, Florida Area

• B&R Reimbursement Patient Financial Services - SupervisorCollection - Supervisor and Cash APS – SupervisorMaintained adjustments, reviewed accounts submitted to outside collections.
• Supervised team of 12 customer service representative, i.e. monitor phones and statistic.
• Monitored and approved payable time, conducted reviews and performance evaluations.