- Work with hospital staff across the country to implement electronic health record (EHR) software, helping to improve the efficiency of daily hospital operations (including scheduling, clinical documentation, and billing processes)- Advise department leaders, such as Patient Access Directors and VPs of Revenue Cycle, on key decisions to ensure Epic software meets their business goals- Gained expertise in scheduling, referrals and coverage eligibility modules, helping improve patient accessibility and insurance eligibility accuracy- Serve as the main point of contact with the customer analyst teams; manage client relationships and assist the teams with software adjustments- Helped hospitals transition from in person to telehealth visits during the Covid-19 pandemic; recorded live demos and advised internal Epic staff and customer leadership on telehealth scheduling strategies.

- Worked 10-15 hours a week while a full-time student; collaborated with coworkers to ensure a smooth operation- Part of an award winning operation that creates a friendly environment and excellent customer service

History Major, with relevant coursework in computer science, economics, and political science

- Researched new clients by analyzing M&A and financial funding information for 30 companies- Worked with management to analyze client data, summarize findings, and produce concise reports- Set up credit calculation files using pivot tables to process client data to facilitate analysis of R&D credit - Developed team-building skills such as clear communication and cultivating trust among group members

- Researched and compiled a report on a mid-size technology firm to expand the company’s client base- Participated in calls with clients and contributed to business component overviews and client work summaries- Processed 700 data sets of employee wages to facilitate analysis of R&D credit for clients

- Researched and presented a plan for a corporate social responsibility event for 10 multinational companies- Developed an events budget incorporating fixed and variable costs based on extensive product and pricing research on Chinese websites Alibaba and Taobao- Helped develop non-profit’s marketing strategy to publicize event and improve reach of Chamber within Suzhou- Resulted in a successful party that attracted over 300 participants