Payment Specialist
CurrentThrough inbound/out-bound calling, collect past due payments and/or payment arrangements to resolve delinquent accounts.Use of sound judgement and following client and corporate policies to determine suitable collection solutions.Documenting conversations clearly and concisely in required collection systems; as well as updating borrower personal information to provide to financial institutions.Accurately processing electronic payments using the ECM/Portal system.Accurately investigating questions, problems or complaints and referring complex situations to the appropriate resources to ensure client and borrower satisfaction.