Christopher Huynh Email & Phone Number

Los Angeles, Ca, Us

• Manage business accounts, assisting clients with Networking and Telecommunications, troubleshooting Billing, Rates and Maintenance issues, while providing strategic consultation for new services to keep clients’ infrastructure highly functional and competitive.• Develop quarterly comprehensive Account Plans, presenting to client decision-makers – CTOs, CFOs, CEOs – making recommendations for upgrades and new products and services to help their organizations achieve their goals, while increasing client loyalty and retention.•Serve as Project Manager for the implementation of new products, services and upgrades including, Security, Private Networking, Cloud, Firewalls, Landlines and Voiceover IP, working cross-functionally with Business teams and Engineering, design costs and ensuring timely delivery.• Serve as Subject Matter Expert for Communications and Networking, keeping abreast of industry trends, regulations and procedures and making internal product improvement recommendations to upper-level management and the Finance Board, while providing client training on all services.

Pasadena, California, United States

•Promoted to Fiber Acquisitions team to manage Mid-Cap accounts in Gov’t, Retail, Tech, and Healthcare, maintain and grow client relationships, offering products and services including data/broadband, telephone, networking, and cyber security.•Handled all customer escalations related to billing, rates, and maintenance, working cross functionally with Finance, Billing, and Network Support to ensure the highest level of customer satisfaction.•Averaged 70% renewal and re-sign rate alongside an additional 25% in client upgrades or additional products by conducting Quarterly Business Reviews, making recommendations to improve client systems and infrastructure, and offering exceptional service.•Onboard management and client training on all products and services, including cyber security training, desktop applications, voiceover services, video conferencing, data connectivity, and mobile applications.

Greater Los Angeles Area

• Primarily on customer premise, create existing/new sales for solutions delivery meeting a wide variety of customer needs for AT&T products/services/systems/solutions. • Identify key trends/customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts• Supports product presentations/services/migrations benefiting customer needs. • Demonstrates broad and strong working knowledge of entire product/service line. • Develop strategic initiatives to grow/retain the revenue stream of assigned complex accounts/projects• Create existing/new sales for delivery of solutions meeting a wide variety of business customer needs for AT&T products/services/systems/solutions at assigned Retail locations.• Performs store visits for training and development of Retail partners and observations for greater retail participation.• Demonstrate progressive record of sales achievement• Develop strategic initiatives to grow/retain the revenue stream of assigned complex accounts/projects• Establish/maintain productive long-term networks/relationships with customers.• Demonstrate working knowledge of the organizations entire product/service line.• Promoted to Sales Executive Acquisition, supporting 16 retail stores with a key focus on enterprise solutions• Increase existing revenue and create new sales by delivering AT&T products, services, systems, and solutions to meet a wide variety of business customer needs • Achieved 124% above sales quota in 2016 ranked # 12 (out of 150), 115% in 2017 ranked 14 (out of 150), 130% in 2018 ranked 9 (out of 150), and 141% in 2019 ranked #16 (out of 150) • Conduct and implement training around current products, promotions, and services for retail stores to independently provide customers with a complete solution Decreased churn within retail stores by 10% to an annual churn rate of 6%

Promoted to Retail Store Manager. Managing, recruiting, setting objectives, coaching, and training sales representativesOversee the overall daily operations consisting of: inventory management, sales and budget forecast . Resulting in an increased audit score from 70% prior year of 2013 to 93% in 2014, 95% in 2015Coach and develop employees to succeed in both personal and professional aspects. Developed and conducted training regimes in collaboration with other managers to increase sales and decrease churn. Increased sales by 30% in Q1 of 2014, 60% year over year for 20144 Direct Reports promoted to management level

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Education record