Christopher Iffrig Email & Phone Number

Albuquerque, Nm, Us

Albuquerque, New Mexico Area

Albuquerque, New Mexico Area

(Department of the Interior contract)-provide user support for issues entered into in-house ticketing system-installation of applications/network shares-mapping network printers, troubleshooting printer issues-installation of replacement hardware in the event of hardware failure-provide user training in remote applications (Pulse Secure VPN)-assist new users in computer setup-provide support/setup for conferences/meetings-assist IT team in troubleshooting network/server/data center issues-creation of custom images for Land Buyback Program-setup/configuration of new laptops for Land Buyback Program, including application installation, system updates, and McAfee Drive Encryption

· Desktop/Laptop deployment· Supported Presbyterian networks and systems (HP and Dell hardware). Software support including EPIC, DameWare, Microsoft Office 2010 and 365, Juniper VPN Client, Cisco VPN Client, other medical applications, etc. · Responsible for meeting SLA requirements for service tickets using CA Service Desk ticket tracking system· Responsible for maintaining and updating Asset Management system, documenting details and locations of all hardware deployed.· Work with remote PHS users around the country to troubleshoot problems for end users working from home· Mapping network drives, network printers, troubleshooting printer issues.· Data recovery from failed hard drives, installation of replacement hardware· Works directly with doctors/nurses/anesthesia techs to ensure functionality of computers and equipment in Operating Rooms· Troubleshoot and maintain iSirona services, ensuring patient vitals information transmits correctly from anesthesia equipment (Drager anesthesia carts, Philips vitals monitors, ventilators, etc.)· Assist users in resolving issues with Epic Hyperspace, Merge Cardio Web Viewer, and other OR related applications· Supports multiple hospital units and locations around Albuquerque· Awarded “Best of the Best” Certificate of Excellence 3 times for highest monthly ticket closure rate, all-time record holder for ticket closure, “Above & Beyond” Certificate of Excellence awarded for consistently demonstrating UnityBPO/Kemtah core values· Numerous positive surveys relating to services performed for end users, consistently high ratings

· Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with service center and Geek Squad City. Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM, graphics cards, hard drives, power supplies, and water cooling systems. Performed desktop and laptop repairs for HP, Lenovo, Toshiba, Dell, Samsung, Sony, ASUS, Microsoft, Apple systems. Diagnosed, installed, configured and repaired computer systems and software.· Diagnosed hardware and software failures and resolved technical issues with a 95+% success rate. Department ranked Top 200 overall in 2014 in a company of over 1200 locations. Exceeded monthly goals by successfully handling more than 20-25 service tickets per day, over 500+ per month.

Worked on computers and electronics for coworkers, friends, family, etc.