Provide excellent account management, project management and technical consulting to Five9’s clients who have enrolled in TSM & TAM Services.Partner with clients to build and maintain a ‘Trusted Advisor’ relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9’s platform and enhance operational effectiveness.Articulate the value of Five9’s services, products and concepts through presentations, demonstrations and open discussion with clients.Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient.Directly support and troubleshoot technical issues as needed.Manage service interruptions which could impact client’s business operations; research root cause analysis and communicate next steps to clients and internal teams to help mitigate any risk.Keep clients informed of any/all issues that could potentially impact Five9’s platform such as routine maintenance, patches, software product changes and releases.Partner with internal account teams and other business units to foster an environment of learning, execution, and continuous process improvement.Provide customer support case oversight and status updates to both internal management and clients on a regular basis.Adopt a proactive mindset to help anticipate client’s needs and mitigate service and operational issues.