Christopher Ingham Email & Phone Number

Hermitage, Tennessee, United States

As a Manager of Business Systems Analysis for Deloitte I help drive/support enterprise-scalable product design, development and deployment in an agile environment, while balancing the needs of multiple geographies, cultures, and regulations. Some of my responsibilities include:- Lead, mentor and coordinate project work for a team of 10+ BSAs and 10+ QA.

Greater Nashville Area, TN

As a Lead BSA for Kanini, I help drive/support enterprise-scalable product design, development and deployment in an agile environment, while balancing the needs of multiple geographies and regulations. Some of my responsibilities include: - Lead, mentor and coordinate project work for a team of 9 BSAs and 9 QA Specialists- Participate in planning and.

Greater Nashville Area, TN

• As a Technology Manager for Digitas, I lead the creation, communication and management of business and user requirements documentation. Create user and process flow diagrams, data models, analysis matrices and other.
• Identify and estimate project tasks and dependencies and develop scope definition and prioritization of requirements.
• Collaborate with experience designers (XD), graphic designers and copywriters in the detailed design phase of projects and provide feedback to ensure alignment with requirements and user stories.
• Manage client interaction, provide project documentation and communicate open questions/issues.
• Identify and communicate requirements and functional specifications as well as responding to requests for clarification and deeper analysis.
• Review and provide feedback on test cases, log and triage defects

Rockville, MD

• Oversee process improvements for the Department of Justice (DOJ), Internal Revenue Service (IRS), and Department of Labor (DOL). Managed budget and acquisition information reporting systems at DOJ.Direct project.
• Designed and implemented processes to streamline budget approval, increase productivity, and improve strategic budget alignment for the Department of Justice.
• Developed information management and reporting system to provide real-time dashboard updates and status of $50 million departmental budget.
• Developed cross-functional solution to manage data on acquisition, billing, financial planning, project management, earned value management, risk identification, risk mitigation, and portfolio analysis.

Culver City, CA

• Developed quality assurance program for mobile development startup company. Provided sole-source Quality Assurance for Geodelic's mobile software. Developed test criteria, scripts, and scenarios to ensure effective and.
• Recommended improvements to user interface.
• Assisted in development of product quality control processes.
• Proposed improvements based on market trends and emerging technologies

Reston, VA

• Managed project planning and implementation for Internal Revenue Service (IRS), Verizon Business, and the United States Postal Service. Assisted the development team in design of web-based applications and Content.
• Planned and executed organization-wide system and data modification and modernization project.
• Led requirements and testing team for annual project updates to IRS tax legislation changes.
• Developed the functional design of, and conducted testing for, the Customer Online Decision Support Project Content Management Application.

Fairfax, VA

Conducted quality assurance efforts for IBM’s eArmyU Project. Identified user issues and tested enhancement designs to ensure optimal user experience. Conducted research and performed quality assurance to support IBM proposal writing efforts. Developed functional design documentation and wireframe designs. Managed version control software package.

University Park, PA

• While attending Penn State, I worked for the campus computer technical support, ResCom. I helped fellow students with computer issues, performing house calls to diagnose and treat issues on-site, if possible.
• Performed house-calls to university dorms to diagnose and fix computer-related problems
• Scheduled and serviced in-house work orders
• Managed office front desk to service incoming students and help walk-ins
• Provided phone support, walking clients step-by-step through issues and resolutions

I worked summers as an intern in the CADD Department for PennDOT during college. Projects performed included creating training materials and tutorials for department-developed software as well as an on-line distribution center for user reference and self- training. Created custom VisualBasic-based macros for CADD-style software and other department.

• I worked as a sales associate for American Eagle Outfitters my senior year in high school and college breaks. I consistently achieve high sales and was awarded on multiple occasions for top sales.
• Consistently achieved sales comparable to the full-time employees
• Recognized for top sales on multiple occasions
• Maintained high standard customer service using suggestive selling and tailoring suggestions to their preferences and style
• Part of the collection transitioning team working to change the appearance and merchandising of the store
• Managed stockroom, receiving shipments and organizing its processing

• My first job was at the local McDonalds. At the age of fifteen, I was eager to learn everything and quickly worked my way up to Crew Chief by the age of 16 and performed opening and closing manager duties.Crew Chief
• Performed restaurant opening and closing management duties
• Managed shipments and stockroom organization
• Performed inventory management and completed food orders
• Managed the floor during manager’s breaks
• Managed the food preparation line