Christopher Ingham Email & Phone Number

Hermitage, Tennessee, United States

As a Manager of Business Systems Analysis for Deloitte I help drive/support enterprise-scalable product design, development and deployment in an agile environment, while balancing the needs of multiple geographies, cultures, and regulations. Some of my responsibilities include:- Lead, mentor and coordinate project work for a team of 10+ BSAs and 10+ QA Specialists situated across the globe- Lead planning and scoping sessions for the DNAV-Delphi platform (a combination of AI, automation, workflow, UI/UX and process engineering)- Coordinate with business subject matter experts (SMEs) and stakeholders to identify goals, key solution features, and capabilities for solution design- Champion and coordinate the solution development on a globally scalable platform, taking into consideration multi-cultural requirements and regulations to build a globally acceptable solution.- Analyze and re-engineer how solutions impact existing work processes and systems, and how to manage the integration of new process or functionality- Conduct Design Thinking sessions to gain insights into end user and customer needs.- Review and approve detailed functional and non-functional business requirements / user stories / mock-ups that map business strategy, customer demands, and technology delivery- Assist in effort estimation (sprint planning) and road-map development sessions to define sprints based on business priority and impact- Ensure development life cycle and control processes are followed end-to-end- Translate business goals and end user needs into long term product strategy- Manage and oversee user acceptance and business validation cycles with SMEs to ensure IT enhancements and project demands are delivered successfully with anticipated results- Review and Approve process flows, as-is to-be analyses, and other business driving reports to coordinate teams across a large, cross-matrix organization.

Greater Nashville Area, Tn

As a Lead BSA for Kanini, I help drive/support enterprise-scalable product design, development and deployment in an agile environment, while balancing the needs of multiple geographies and regulations. Some of my responsibilities include: - Lead, mentor and coordinate project work for a team of 9 BSAs and 9 QA Specialists- Participate in planning and scoping sessions for the DNAV-Delphi platform (a combination of AI, automation, workflow, UI/UX)- Coordinate with business subject matter experts (SMEs) and stakeholders to capture key solution features and capabilities for solution design- Coordinate the solution development on a globally scalable platform, taking into consideration multi-cultural requirements and regulations to build a globally acceptable solution.- Determine how solutions impact existing work processes and systems, and how to manage the integration of new process or functionality- Conduct Design Thinking sessions to gain insights into end user and customer needs.- Author detailed functional and non-functional business requirements / user stories / mock-ups that map business strategy, customer demands, and technology delivery- Assist in effort estimation (sprint planning) and road-map development sessions to define sprints based on business priority and impact- Ensure development lifecycle and control processes are followed end-to-end- Translate business goals and end user needs into product strategy- Communicate direction and product priorities to the development team, and third-party partners- Manage and oversee user acceptance and business validation cycles with SMEs to ensure IT enhancements and project demands are delivered successfully with anticipated results- Develop and present process flows, as-is to-be analyses, and other business driving reports to coordinate teams across a large, cross-matrix organization.

Greater Nashville Area, Tn

As a Technology Manager for Digitas, I lead the creation, communication and management of business and user requirements documentation. Create user and process flow diagrams, data models, analysis matrices and other methods to facilitate understanding and agreement with internal and external stakeholders. Lead the creation of detailed functional specifications documenting interface behavior for all categories of users and any back-end business rules or data requirements.• Identify and estimate project tasks and dependencies and develop scope definition and prioritization of requirements.• Collaborate with experience designers (XD), graphic designers and copywriters in the detailed design phase of projects and provide feedback to ensure alignment with requirements and user stories.• Manage client interaction, provide project documentation and communicate open questions/issues.• Identify and communicate requirements and functional specifications as well as responding to requests for clarification and deeper analysis.• Review and provide feedback on test cases, log and triage defects • Ensure requirement fulfillment verification.• Manage other business analysts on the project and/or direct reports through proactive mentoring and timely constructive feedback

Rockville, Md

Oversee process improvements for the Department of Justice (DOJ), Internal Revenue Service (IRS), and Department of Labor (DOL). Managed budget and acquisition information reporting systems at DOJ.Direct project planning, risk management, and budget management for governmental clients. Manage modernization project schedules and monitor and report project progress. Manage IT strategic planning and acquisition. Identify client needs to develop IT project recommendations. Write technical documentation, training materials, and product manuals for custom software. Maintain project documentation, ensuring adherence to Software Development Life Cycle (SDLC). Research and present new business opportunities. Created and executed training on scheduling basics, quality management, and strategic planning.• Designed and implemented processes to streamline budget approval, increase productivity, and improve strategic budget alignment for the Department of Justice.• Developed information management and reporting system to provide real-time dashboard updates and status of $50 million departmental budget.• Developed cross-functional solution to manage data on acquisition, billing, financial planning, project management, earned value management, risk identification, risk mitigation, and portfolio analysis.

Culver City, Ca

Developed quality assurance program for mobile development startup company. Provided sole-source Quality Assurance for Geodelic's mobile software. Developed test criteria, scripts, and scenarios to ensure effective and user-friendly search results, maximum up-time and GPS accuracy. Coordinated cross-platform testing for mobile application. Authored test plans, cases, and scripts for delivery cycle unit and regression testing.• Recommended improvements to user interface.• Assisted in development of product quality control processes.• Proposed improvements based on market trends and emerging technologies

Reston, Va

Managed project planning and implementation for Internal Revenue Service (IRS), Verizon Business, and the United States Postal Service. Assisted the development team in design of web-based applications and Content Management Application (CMA). Developed testing documentation. Managed user acceptance testing and incorporated user feedback into final product design. Managed project release planning, execution and reporting.• Planned and executed organization-wide system and data modification and modernization project. • Led requirements and testing team for annual project updates to IRS tax legislation changes. • Developed the functional design of, and conducted testing for, the Customer Online Decision Support Project Content Management Application.

Fairfax, Va

Conducted quality assurance efforts for IBM’s eArmyU Project. Identified user issues and tested enhancement designs to ensure optimal user experience. Conducted research and performed quality assurance to support IBM proposal writing efforts. Developed functional design documentation and wireframe designs. Managed version control software package.

University Park, Pa

While attending Penn State, I worked for the campus computer technical support, ResCom. I helped fellow students with computer issues, performing house calls to diagnose and treat issues on-site, if possible. • Performed house-calls to university dorms to diagnose and fix computer-related problems• Scheduled and serviced in-house work orders• Managed office front desk to service incoming students and help walk-ins• Provided phone support, walking clients step-by-step through issues and resolutions

I worked summers as an intern in the CADD Department for PennDOT during college. Projects performed included creating training materials and tutorials for department-developed software as well as an on-line distribution center for user reference and self- training. Created custom VisualBasic-based macros for CADD-style software and other department developed applications.

I worked as a sales associate for American Eagle Outfitters my senior year in high school and college breaks. I consistently achieve high sales and was awarded on multiple occasions for top sales.• Consistently achieved sales comparable to the full-time employees• Recognized for top sales on multiple occasions• Maintained high standard customer service using suggestive selling and tailoring suggestions to their preferences and style• Part of the collection transitioning team working to change the appearance and merchandising of the store• Managed stockroom, receiving shipments and organizing its processing

My first job was at the local McDonalds. At the age of fifteen, I was eager to learn everything and quickly worked my way up to Crew Chief by the age of 16 and performed opening and closing manager duties.Crew Chief• Performed restaurant opening and closing management duties• Managed shipments and stockroom organization• Performed inventory management and completed food orders• Managed the floor during manager’s breaks• Managed the food preparation line• Worked the grill during high volume timesCrew MemberMy hard work as a crew member and ability to work every job in the restaurant made me a valuable team asset and allowed my growth to Crew Chief.• Worked the prep line making sandwiches and other food orders• Able to cook and prepare all items on the menu• Worked the front line taking and assembling orders for delivery• Able to close all positions proficiently