Fraud Investigator
CurrentResponsible for the credit union’s fraud prevention, detection and investigation activities while ensuring highest quality of member experience.● Identify and prevent fraudulent activity by conducting thorough investigations into financial transactions that have been reported as fraudulent or suspicious● Analyze alerts and emerging patterns of fraud by using various fraud detection tools and systems● Monitor accounts for wire transfers, new account fraud, deposit fraud, loan fraud, check fraud, account takeover fraud and identity theft and take appropriate action when fraud is observed to prevent further loss to the credit union or member● Monitor various activities of credit union members (such as account and loan reviews) to administer existing fraud risks● Confirm member’s transactions, investigate the root cause of discrepancies and advise appropriate actions to minimize risk and fraud● Work with the team and various departments to identify and eliminate fraud in an expeditious manner to mitigate loss to the credit union and its members● Ensure the confidentiality of investigative measures and of internal and external information received and shared● Stay up-to-date to develop and maintain knowledge on the industry’s best practices, fraud trends and compliance standards used to detect and prevent fraudulent activity● Adhere to the policy, procedures, controls relating to compliance reporting and risk monitoring
