Christopher Ingram Email & Phone Number

Toronto, Canada Area

• Responsible for the credit union’s fraud prevention, detection and investigation activities while ensuring highest quality of member experience.
• Identify and prevent fraudulent activity by conducting thorough investigations into financial transactions that have been reported as fraudulent or suspicious
• Analyze alerts and emerging patterns of fraud by using various fraud detection tools and systems
• Monitor accounts for wire transfers, new account fraud, deposit fraud, loan fraud, check fraud, account takeover fraud and identity theft and take appropriate action when fraud is observed to prevent further loss to.
• Monitor various activities of credit union members (such as account and loan reviews) to administer existing fraud risks
• Confirm member’s transactions, investigate the root cause of discrepancies and advise appropriate actions to minimize risk and fraud

Toronto, Ontario, Canada

• Extensive analytical skills to resolve complex problems related to Fraud Applications, Account Takeovers, Convenience Cheques and Payments.
• Able to multitask on different systems (Capstone, TS2, PRM, COINS, CRS, VCAS and much more).
• Provided identity theft support to customers after terminating fraudulent accounts created by identity thieves.
• Monitored and reviewed credit applicants for identity verification and credit accuracy. Successfully filtered out fraudulent applications.
• Peer mentor newly hired members and helping them succeed in the role and was recognized with an Excel Award for Leadership.
• Evaluated wire transfers and other payments for potential fraud, money laundering, patterns and inconsistencies.

Horwich, Greater Manchester, United Kingdom

Education record

Education record