Provided fine-dining services to an upscale and sophisticated clientele in a demanding, high-volume setting· Precisely described menu items and special offerings and appropriately identified wine pairings· Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients· Quickly recorded transactions in MICROS and Mantra systems to deliver prompt service· Amassed an extensive knowledge of upscale fine dining culture, quality, cuisine, and wine· Maintained consistent quality, work ethic, and cash handling skills

Received Guest feedback and issued compensation if necessary to ensure Guest satisfaction· Partnered with multiple vendors to order product and equipment· Communicated with Team Members to maintain optimal coverage in store for Guests· Trained staff for delivery, front of house, and back of house operations· Attended management directional meetings, providing insight and feedback to help optimize the store· Organized day to day front of house operations to ensure efficient, successful Guest experience each day· Maintained an optimal level of staff presence for excellent Guest service

Established rapport with Guests to ensure positive dining experience by effective listening techniques· Partnered with upper management, Guest Services, security, and other departments to ensure optimal Guest experience· Assisted management with the execution of Guest service and operational standards· Multi-tasked with selling strategies, seating strategies, special projects, and maintenance projects while providing immediateleadership to direct reports· Handled escalated Guest situations, issuing compensation as necessary to achieve Guest satisfaction· Trained and coached Team members, explaining performance and behavioral expectations; providing feedback and recognition· Utilized conflict resolution to balance the needs between Guests and Team Members· Conducted daily shift reports to communicate Guest situations with Team Members and upper management