Christopher Issa Email & Phone Number

Newark, New Jersey, United States

• Provided prompt resolution of tickets to support end user services. • Loaded hash scripts onto staff devices to reset devices for incoming staff and interns.• Assisted technology specialists with updating technology inventory, access point checks, sending staff laptops for repair, and auditing devices using WASP auditing software.• Rewired and maintained classroom Chromebook laptop carts across multiple school locations. • Supported maintenance and deployment of A/V devices such as projectors, document cameras, and phones across multiple school locations in the Newark area supporting staff and faculty of each school.• Provided documentation, routine reports, and correspondence of mobile iOS device, computer hardware, and Windows 10/11 issues and upkeep to supervisors.• Installed, reconfigured school software and Mac OS X on iMac desktops in Mac computer lab.• Maintained and documented issues with WIFI-network connected office fax machines and printers.

Dumont, Nj

• Documented and maintained correspondence to hardware and software manufacturers.• Installed desktop computer hardware, configured Windows 10 software.• Troubleshot Windows 10 and 11 desktops and mobile iOS device issues.• Conducted routine reports on upkeep of office phones and WIF-Network to ISP.

River Edge, New Jersey, United States

• Monitored office WIFI-network supporting a staff of 20. • Assisted with use of patient management software to store notes and patient data in correspondence with endusers. • Assisted with configuration, troubleshooting, and management of video communication software such as Zoom and WebEx.• Installed, troubleshot, and deployed Dell computer hardware for practice secretarial staff.

Teaneck, New Jersey, United States

• Performed troubleshooting on desktop and mobile iOS device hardware. • Managed main office computer software for patient appointments and data.• Troubleshot Windows 7 technical issues for attending physician.• Performed routine checks and documentation on Cisco routers and WIFI-network.• Maintained and documented issues with WIFI-network connected office fax machines and printers.