Ocean Customs Brokerage Agent
Current• Cross reference ocean documents to ensure timely and accurate arrival of shipments to variouslocations nationwide• Responsible for providing the best customer service experience• Tasked with training colleagues from multiple branches on day-to-day operations and on newtools that use various emerging technologies (e.g., machine learning)• Created scripts to speed up tasks and increase the overall efficiency of the branch• Built, Presented, and rolled out tools across multiple branches to increase efficiency in day to day processes