2021 Employee of the YearLeader on the technical support team responsible for complex cellular troubleshooting, programming, and partner sourcing and relationship retention. Work with nationwide service partners to install, troubleshoot, and repair alarm systems for residential and commercial alarm and fire system accounts. Secured multiple service partners for bases across the country, maintaining relationships and partnerships to ensure clients have access to service providers in their area, resulting in substantial positive financial impact for the company.Oversee technical service for larger corporate accounts including Extended Stays, Bath Fitters, US Renal Care, and more.Proven track record of quickly solving technical issues on budget, and spearheading negotiations when applicable to reach the best possible outcome for the client and the company, preserving RMR.

Operated as a key member of emergency management and operations department overseeing inspections and repairs of fire detection systems, fire extinguishers, sprinkler and burglar systems.Interpreted fire system codes and oversee the safe and swift execution of life-safety protocols in the event of an emergency.Project-managed monthly fire safety system inspections for all campus buildings and dorms including sprinkler, alarm systems and fire extinguishers ensuring compliance with all federal, state, and local regulations, including but not limited to EPA, OSHA, and corporate guidelines. Manage records for all devices.Conducted semi-annual life-safety instructional workshops to incoming students on behalf of emergency management department.

Responsible for preventative maintenance, key customization, installation and repairs of all campus hardware including levers, knobs, electronic keypads, deadbolts and panic devices on BEST, Schlage, EPlex, and Kwikset systems.Maintained access to campus master-keys and oversaw the management and reporting of dorm lock-outs.

Responsible for building and maintaining excellent customer relationships with corporate clients ranging in size from $25,000 and $150,000 in annual sales.Delivered, installed and maintained fountain and vending equipment; servicing the entire tri-state area covering a minimum of 200 miles per day. Participated in all company-wide training programs including obtaining certification on McCann Carbonation Systems and Coca Cola’s proprietary valves. Increased responsibility over time including transitioning from equipment delivery only to enhanced customer relationship management and equipment repair.

Responsible for client account management including inventory management and stock deployment for clients such as Acme, Giant and Pathmark in the Delaware and Montgomery County regions.