Responsible for planning and support related to systems infrastructure. Specializing in Linux, VMWare vSphere, VMWare NSX, Netcool & Infoblox.

Oregon Notary Public

• Primary Infoblox and IBM Netcool administrator• Responsible for support of Linux, Solaris, HPUX, AIX and Windows Systems.• Provided hardware support for HP, Dell, IBM and Sun enterprise class servers• Provide implementation, design and application support for DNS (BIND), Mail (Sendmail & Postfix), Symantec/Veritas Clustering and Infoblox DDI.• Provided OS level support, tuning, and troubleshooting of systems attached to Netapp, EMC, 3Par, HP and Sun storage arrays; whether locally attached, iSCSI, NFS, or Fibre Chanel.• Provided support for 90+ VMware ESX and ESXi servers located in 10 datacenters, supporting over 300 customers.• Provide Training and support to the Tier 1 and Tier 2 organizations for platforms and services under the purview of my current organization.• Certified Virtualization Expert (CVE) 5.1 Certified

Senior member and team lead of a group of 14 individuals responsible for third tier support of 2000+ customer and internal servers in 38 domestic and international data centers. • Responsible for support of Linux, Solaris, HPUX, AIX and Windows Systems.• Provided hardware support for HP, Dell and Sun enterprise class servers• Provided application support for DNS (BIND), Mail (Sendmail & Postfix), Web (Apache & IIS), Database (MySQL & Oracle 9i),  and Symantec/Veritas Clustering.• Design, implementation, and support for a custom built Redhat Enterprise Linux reference system and distribution network that enables replicated builds in all datacenters with minimal operator interaction.• Design, Implementation and Support for 58 Authoritative and Recursive DNS servers located in 23 geographically spaced domestic and international data centers.• Implementation and Support for a Load Balanced Mail Relay architecture consisting of 8 servers located in two datacenters.• Provided OS level support, tuning, and troubleshooting of systems attached to Netapp, EMC, 3Par, HP and Sun storage arrays; whether locally attached, iSCSI, NFS, or Fibre Chanel.• Provided support for 90+ VMware ESX and ESXi servers located in 10 datacenters, supporting over 300 customers.• Provide Training and support to the Tier 1 and Tier 2 organizations for platforms and services under the purview of my current organization.• Provided hardware support for HP MSA 1000, Sun A1000, D1000 & A3500 attached Arrays.• Managed the transition of Authoritative DNS zone management from a largely manual process to a custom database driven management and distribution platform.

Manager of a group of 8 individuals responsible for second level support of over 1000 Leased Line (data) and Web Hosting customers. • Supervised the creation of the Tier 2 Systems Support department and the transition of management responsibilities for services previously provided by other departments.• Configured maintained and performed fault isolation for a wide range of Unix and NT server issues involving DNS, News, HTTP, FTP, SSH, SSL, and Mail.• Administered data backup and restore processes using the Veritas NetBackup System.• Supervised personnel and processes within the Tier 2 Systems Support group to ensure proper completion of assigned responsibilities and tasking.• Supervise and manage the overall performance of staff in my department.• Achieve business and organization goals, visions and objectives.• Involved in employee selection, career development, succession planning and periodic training.

Responsible for first level support of over 1000 Leased Line (data) and Web Hosting customers. • Provided network support for an OC-3/OC-12 based large scale backbone infrastructure serving 26 major cities and a customer base of over 1000 companies with connections via Ethernet, FDDI, Frame Relay, SMDS, ATM, T1, and T3 Dedicated Lines • Perfomed analysis and repair on issues pertaining to various network routing protocols including BGP, OSPF, IGRP, and RIP.• Configured and maintained a wide range of networking products including various Ascend ISDN and DSL routers, Cisco 1600, 1900, 2500, 2900, 3600, 4700, 7000, 7200, 7500, and 12000 series routers and switches.• Configured, customized, and maintained various network monitoring and troubleshooting tools, used to track the status of the network backbone and installed customer base.• Communicated with a wide range of Internet and data circuit providers to facilitate maintenance and troubleshooting of the network and installed customer base.• Trained and advised network technicians, and maintained technical documentation for services supported by the Network Operations Center.

• Worked as a bench and field technician for 6 years repairing mainframe, microcomputers, monitors, laser printers, and various other peripherals.• Installed and configured software and hardware for stand alone and networked microcomputers.• Provided customer support both phone based and in person to over 1100 users and 500 stand alone and networked microcomputers.• Managed procurement, inventory and distribution for a department of 12 individuals responsible for PC and peripheral support of the San Diego 32nd St. Naval Station• Supervised and coordinated the maintenance and repair of  stand alone and Local Area Network microcomputers.Performed installation and maintenance on Fiber Optic, Coax, and AUI (10BaseT) based network systems.