Christopher Hanley Email & Phone Number

Portland, Oregon, United States

Responsible for planning and support related to systems infrastructure. Specializing in Linux, VMWare vSphere, VMWare NSX, Netcool & Infoblox.

Portland, Oregon, United States

Oregon Notary Public

Greater San Diego Area

• Primary Infoblox and IBM Netcool administrator
• Responsible for support of Linux, Solaris, HPUX, AIX and Windows Systems.
• Provided hardware support for HP, Dell, IBM and Sun enterprise class servers
• Provide implementation, design and application support for DNS (BIND), Mail (Sendmail & Postfix), Symantec/Veritas Clustering and Infoblox DDI.
• Provided OS level support, tuning, and troubleshooting of systems attached to Netapp, EMC, 3Par, HP and Sun storage arrays; whether locally attached, iSCSI, NFS, or Fibre Chanel.
• Provided support for 90+ VMware ESX and ESXi servers located in 10 datacenters, supporting over 300 customers.

Greater San Diego Area

• Senior member and team lead of a group of 14 individuals responsible for third tier support of 2000+ customer and internal servers in 38 domestic and international data centers.
• Responsible for support of Linux, Solaris, HPUX, AIX and Windows Systems.
• Provided hardware support for HP, Dell and Sun enterprise class servers
• Provided application support for DNS (BIND), Mail (Sendmail & Postfix), Web (Apache & IIS), Database (MySQL & Oracle 9i), and Symantec/Veritas Clustering.
• Design, implementation, and support for a custom built Redhat Enterprise Linux reference system and distribution network that enables replicated builds in all datacenters with minimal operator interaction.
• Design, Implementation and Support for 58 Authoritative and Recursive DNS servers located in 23 geographically spaced domestic and international data centers.

Greater San Diego Area

• Manager of a group of 8 individuals responsible for second level support of over 1000 Leased Line (data) and Web Hosting customers.
• Supervised the creation of the Tier 2 Systems Support department and the transition of management responsibilities for services previously provided by other departments.
• Configured maintained and performed fault isolation for a wide range of Unix and NT server issues involving DNS, News, HTTP, FTP, SSH, SSL, and Mail.
• Administered data backup and restore processes using the Veritas NetBackup System.
• Supervised personnel and processes within the Tier 2 Systems Support group to ensure proper completion of assigned responsibilities and tasking.
• Supervise and manage the overall performance of staff in my department.

Greater San Diego Area

• Responsible for first level support of over 1000 Leased Line (data) and Web Hosting customers.
• Provided network support for an OC-3/OC-12 based large scale backbone infrastructure serving 26 major cities and a customer base of over 1000 companies with connections via Ethernet, FDDI, Frame Relay, SMDS, ATM, T1.
• Perfomed analysis and repair on issues pertaining to various network routing protocols including BGP, OSPF, IGRP, and RIP.
• Configured and maintained a wide range of networking products including various Ascend ISDN and DSL routers, Cisco 1600, 1900, 2500, 2900, 3600, 4700, 7000, 7200, 7500, and 12000 series routers and switches.
• Configured, customized, and maintained various network monitoring and troubleshooting tools, used to track the status of the network backbone and installed customer base.
• Communicated with a wide range of Internet and data circuit providers to facilitate maintenance and troubleshooting of the network and installed customer base.

Valejo, CA; Long Beach, CA; San Diego, CA

• Worked as a bench and field technician for 6 years repairing mainframe, microcomputers, monitors, laser printers, and various other peripherals.
• Installed and configured software and hardware for stand alone and networked microcomputers.
• Provided customer support both phone based and in person to over 1100 users and 500 stand alone and networked microcomputers.
• Managed procurement, inventory and distribution for a department of 12 individuals responsible for PC and peripheral support of the San Diego 32nd St. Naval Station
• Supervised and coordinated the maintenance and repair of stand alone and Local Area Network microcomputers.Performed installation and maintenance on Fiber Optic, Coax, and AUI (10BaseT) based network systems.