Christopher J. Mcauliffe Email and Phone Number

SRE / Senior DevOps Engineer Enables the automation of software code deployment by eliminating functional silos existing between development and production. The Senior DevOps Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.ResponsibilitiesSRE / Senior DevOps Engineer Promoting flexible collaboration and communication between development, security, compliance, testing, monitoring and production teams. Optimizes the release process by leading teams to identify gaps and eliminate barriers to enable increased frequency of accurate code deployment. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.ResponsibilitiesSupporting and improving the efficiency of the development processDesigning, building, improving, and maintaining secure, resilient, highly available, scalable and performant IT infrastructure in cloud environments in collaboration with the Engineering, DevOps, SRE, Cloud Architects, and the Humana Platform TeamsPerformance testing and benchmarkingEvaluating how well and reliably systems runAutomating software build and release processesPartnering with DevSecOps to ensure that solutions built by the team follow best security practices, standards, and guidelines.Pursue opportunities to further operational excellence by increasing efficiency and reducing risk, complexity, waste and costAssist development team with setting up infrastructure resources, and troubleshooting infrastructure-related issues

Member of the Honeywell SRE team focusing on Connected Building Systems in a Microservices Cloud Based architecture. Emphasis on Monitoring tools and procedures to insure maximum uptime and adherence to SLA, SLO, and defined SLI's. Responsible for implementation of Monitoring platforms to achieve stated uptime service goals using App Dynamics, Elastic, App Insights and other advanced monitoring tools, both internal and customized. Responsible for technical documentation of processes, incident responses in the form of Root Cause Analysis and proactive response development. As an SRE, and a member of the Global SRE team, handled releases, approved release plans and participated in Scrum team and developer lead meetings as a member of the Development team. Primary advisor and consultant to development teams based in an Agile methodology environment highlighting Constant Improvement, regarding release requirements to a world wide production environment spanning 9 time zones.Azure Certified Administrator

Senior network Administrator with responsibilities for recommendation of hardware configurations, software implementation and support, Cloud based systems integration, Server Administration, systems installation and system upgrades. Adviser on Critical Updates necessary for corporate security issues. Planning, implementation and review of configurations various project plans and implementation efforts across the organization. Implementation, installation and configuration of Dell systems, VMware (6.0, 6.5), O365, Azure integration and various monitoring platforms. Systems administration scripting in PowerShell for Administration and reporting. Micro Soft Exchange and O365 administration in a complex Hybrid Cloud based environment. Active Directory Administration and partial integration with I Series systems projects and coordination with I Series administrators and programmers. Production server migrations and rebuilds on highly critical systems requiring planning, coordination and expertise of various departments across the organization, often under very tight time frames, with Zero room for error, under controlled, well planned and well communicated processes.

Corporate Technical trainer responsible for education of engineers and individuals in Microsoft and other computing technologies. Responsible for the presentation and learning of individuals seeking certifications and training in Windows 10 in the Enterprise, Windows Server 2012 and 2008, Active Directory, Group Policy Management, Microsoft Intune and Azure integration, Microsoft Hyper V, Microsoft networking, SCCM, Orchestrator, PowerShell, CompTIA Network Plus, CompTIA A+, Windows 2012 Server

Network Operations analyst in charge of analyzing alerts from Video, Critical Infrastructure, Video, Voice and Hub network operations located with the Time Warner NOC in the Syracuse NY Regional Data Center. Responsible for initial evaluation, dispatch and management of systems events and alerts during overnight 10 pm to 8:30 am shift. Responsible for taking appropriate actions, following proper documentation and on-call procedures, and follow through to resolution.

Part Time office manager for the investment and establishment of a family business, a medical practice. Established EHR system for practice, opened two offices and provided primary, trained staff in use of the product and handled the migration of paper records into the EHR system. Primary staff members responsible for payment processing and collection, insurance reimbursements and coding for out of service area patient reimbursement super bills for submission. Support in all office matters including billing, book keeping and facilities and vendor contract and support issues.Current management status also includes training at SUNY IT in the area of HIM, in which I’m pursuing an RHIA certification and am currently enrolled part time in the last year of my program, with a 3.7 ongoing GPA. Training here includes EMR systems (EPIC simulations and analysis of other systems), Workflow analysis, Reporting a forms development, Legal and Ethical handling of medical records (Paper, Hybrid, Electronic), HIPPA and HITECH provisions, Federal Registry requirements, MU I and MU II requirements for reimbursements and features enhancements, Security, Billing, Medicare and Medicaid processing and also requirements for Private Insurance in both Ambulatory, In house and Resident Patient care.

Aloha POS systems educational consultant, covering the restaurant Quick Service industry. Responsible for NCR and Panasonic systems setup, in-store server setup, configuration and customization. Trained all restaurant staff in the operation of POS, Digital Menu Boards, Kitchen monitors and printers. On site primary consultant for go live launch dates for all systems supplied to customer. Support and installation of Windows 2008 server and Windows 7 Professional platforms.

Educational and systems consultant for MICROS implementations and Odyssey systems implementations service the higher Education and Healthcare market place. Responsible for training on the MICROS platform, MICROS system setup, configuration and assembly of POS systems. !00% travel covering the continental United States. Support and installation of Windows CE, MS SQL server and Windows 2008 Server platforms.

Primary contact at Cornell as the Senior Systems Administrator for the National Sciences Digital Library sponsored by the National Science Foundation, its mission to support the Cyber Learning initiatives of the NSF. As Sr. Systems Administrator my responsibilities include continued 24/7 availability servers located in The Cornell Data Center, both VMware based and Physical hardware. Hands on responsibilities included capacity planning, recommendations and research as well as the installation and upgrades of servers and network infrastructure components, planning for new policies regarding server administration, architecture improvements, software installations, monitoring and planning for Dell Server based Rack installations, and Network infrastructure improvements and maintenance, security, and firewall maintenance of a publically facing government sponsored web presence. Provide primary on-call analyst contact for the NSDL and Fedora projects on a 7/24 hour basis. Working directly with Data Center staff and Network operations center staff, my role was to insure that all systems monitoring, firewall and network security, mail systems, server racks, server hardware, switches, routers, and user account management were maintained within strict highly secure Cornell guidelines for participation in the Cornell Data Infrastructure.

Employee of Cornell University as the Blackboard Systems Administrator; initially responsible for user level; then primary developmental and server support at 1st & 2nd for Cornell’s Blackboard course management system campus wide, serving a population of over 52,000 users Responsibilities: Customer or Functional Responsibilities• Communications with end users, maintenance of user mailing lists, etc. • Provide initial problem investigation/triage of individual customer problem reports. • Advise technical staff of usage patterns, expected growth, etc. • Administer end user security/authorization • Test and validate all changes, upgrades, patches, etc. • Provide end user training and data center training on technical aspects of systems support.• Train and consult with Data Center staff and management on systems architectures related to Blackboard, both from the software and hardware perspective.• Primary Data Center and NOC on-call staff member responsible for all BlackBoard issues 24/7. Technical – IS Vendor Management Responsibilities• Monitoring of the application & servers (CPU usage, swap space, storage, memory) • Monitor system overall performance, make recommendations to ensure acceptable future performance. • 24/7 coverage for monitoring alerts and calls from NOC • Research technical applicability of patches, fixes and upgrades and make recommendation. • Plan for hardware upgrades and coordinate same. • Ensure adequate backups are in place. • Have technical plans for disaster recovery. • Research technical problem reports consulting vendor as necessary.

In a new era of on-line photo processing spearheaded by companies such as Kodak, AOL, Yahoo, Fuji, Nikon and Snapfish, responsible for Software Configuration Management and Release Management for a Windows server based deployment of Windows .NET and Java based components integrated into a single product offering. The Kodak CpXE project established an open source digital photography platform and system integration points across vendor platforms for the entire digital photography industry, internationally. Responsibilities also included installation and training of developers in the use of PVCS based code repositories, issue and bug tracking, coordination of highly complex software development and commercial release to the public and corporate clients, documentation of all release features and processes, establishment of release procedures and development of Software Configuration Plan. Working directly with Senior Management, Developers and Product Managers, to establish schedules, QA benchmarks, Signoff procedures, and issues analysis, including teams in the UK and China. Functioned as the last and final approval needed for the release of any commercial software on behalf of the customers and development teams.

Configuration of Windows Server and UNIX based in store processing servers, customs Web based Kiosk and POS systems and various devices. Installation, configuration and development of software in support of various sales team efforts to build accounts for the Web based E-commerce kiosks industry and additional sales of internal Point Of Sale client systems and related printing and check processing devices Developed, researched, wrote and presented detailed solutions directly to customers in support of NCR hardware and services, as a member of technical sales team both in a PRE and POST sales support role. Authored software development specifications, user interface specifications, test cases, statements of work, billing estimates, SCOPE documents, and end user manuals and other customized technical documentation. Participation as on-site developer, trouble shooter and technical lead and for custom integration projects with staff located in Atlanta GA, Dayton and various other locations based on assignments all over the Eastern United States and Mid-West. Extensive travel required for this position, often acting as the sole customer facing representative for NCR at customer sites interacting with both management and technical staff.