Christopher Routley Email & Phone Number

Leo-Cedarville, In, Us

Fort Wayne, In, Us

Noblesville, Indiana, United States

Technical Instructor Field Service

Bohemia, New York, United States

World’s Leading Manufacturer of Biopharmaceutical Equipment with Subsidiaries in 25+ Countries and ~$100M+ Annual Revenue.• Provided technical direction to the Field Service Team for installation, repair, and maintenance of Bio-Process Systems, including Bioreactors, Fermenters, and Weighing systems, while maintaining 80% system uptime.• Conducted Factory-Acceptance Testing (FAT), Site-Acceptance Testing (SAT), and Installation Qualification / Operational Qualification (IQ/OQ) testing, ensuring 100% compliance with FDA standards and customer requirements.• Performed calibration of measuring devices—pH, DO, Conductivity, Temperature, Pressure sensors, Micro Controlled Servos, and Loadcells, rectifying system inaccuracies by an average of 30% and reducing sensor drift across 8 system platforms.• Delivered on-site and remote technical support to customers regarding Sartorius Bio-Process Systems, resolving 80% of critical failures within a 24-hour window and cutting incident resolution times by 50%.• Facilitated configuration and set up of Sartorius SCADA Software Multi-Functional Control System (MFCS) for FDA-controlled (GMP Certified) Bio-Process Fermenters, decreasing integration time by 3 days and maintaining operational readiness.• Offered technical assistance for non-standard SCADA configurations with OPC DA, OPC UA, and OPC AE protocols, remediating 90% of complex protocol issues within 3 days and driving seamless system communication across multiple platforms.• Served as Regional Field Expert for proven expertise in Single-use Bioreactors' installation, troubleshooting, calibration, and testing, independently solving complex challenges and attaining top-tier 95% customer satisfaction ratings.• Advised customers on Bio-Process Systems tailored to their specific manufacturing processes, contributing to a 20% improvement in system throughput across 7 major manufacturing sites.

Baltimore, Maryland, United States

The World’s Leading Manufacturer of Automated Structural Steel Manufacturing Lines with an Annual Revenue of $135M.• Consulted directly with CEO Christian Colombo on strategies to enhance the North American team, leading to an invitation for a potential return based on proven expertise and contributions.• Recognized as one of only two Field Service Engineers authorized by Italy to install, maintain, and test the Ficep TIPO-B, the largest multi-function CNC machine.• Led the Field Service Team of 6 in the manufacturing, repair, and testing of all automated structural steel manufacturing lines, achieving 100% operational readiness and optimizing system performance.• Oversaw the installation, testing, and maintenance of Ficep S.P.A. equipment, ensuring compliance with maximum reliability standards and maintaining zero equipment failures over an 8-month period.• Acted as the key liaison between Ficep Corporation and Ficep S.P.A. of Italy, driving successful development and integration of innovative technologies that slashed project turnaround times by 60%.• Served as the primary point of contact for 6 Field Service Engineers, providing advanced technical guidance and resolving 100% of escalated customer issues within 5 days that decreased field service delays by 50%.• Earned reputation as the most technically proficient Field Service Engineer, handling 75% of high-complexity technical issues, and leading the resolution of critical system failures that no other team members could solve.

Kent, Washington, United States

World’s Leading Manufacturer of Ultra-High Pressure Abrasive Waterjet Cutting Machines with an Annual Revenue of $240M in 2024.• Ranked among the top 5 Field Service Engineers nationwide for expert repair and maintenance of waterjet CNC machines, recognized for exceptional technical proficiency.• Achieved highest national revenue in parts and accessories sales, generating $100K+ in field sales within a single year.• Delivered on-site and remote technical support to customers on the operation, troubleshooting, and repair of waterjet systems in the central United States, while reducing system downtime by 60% and enhancing customer satisfaction by 70%.• Performed set up and installation of waterjet cutting and surface preparation systems, ensuring 100% compliance with technical specifications and driving operational excellence.

Pocasset, Massachusetts, United States

World’s Leading Manufacturer of Autonomous Unmanned Underwater Vehicles (UUV) with annual revenue of $41M in 2024.• Supervised Field Service and Engineering Teams in the design, manufacturing, repair, and testing of over 25 Unmanned Underwater Vehicles, maintaining compliance with defense specifications and driving enhanced equipment reliability and performance.• Performed component-level repairs on advanced robotic systems using test equipment, schematics, and drawings, resolving 100% of equipment malfunctions and extending product lifecycle across over 25 vehicle units.• Conducted Factory Acceptance Testing (FAT) and Customer Acceptance Testing (CAT) for Unmanned Underwater Vehicles, identifying and solving critical performance issues before deployment, resulting in 100% operational readiness.• Coordinated between Engineering and Manufacturing to test and validate R&D products, ensuring seamless integration and adherence to quality standards in existing manufactured products.• Oversaw Sensitive Government undersea projects while holding a SECRET security clearance, handling classified technical data with precision and contributing to the 100% completion of high-priority projects.

Fall River, Massachusetts, United States

America’s Leading Manufacturer of Quality Soups, including Panera at Home with Annual Revenue of $360M in 2024.• Managed two departments, leading 5 direct-report supervisors and 100+ employees for Preparation and Material Warehouse Department operations, integrating advanced technology into manufacturing to ensure seamless production and readiness.• Served an integral role in enforcing USDA and FDA regulations for safe handling, preparation, and packaging of raw materials, maintaining quality control while producing an average of 500,000 LBS of soup daily.• Collaborated with the Management team to revamp the pay structure in alignment with industry standards that resulted in hiring of top talent and increased retention rates by 10%.• Established and implemented the first key performance indicators (KPIs) for the warehouse, measuring and optimizing the effectiveness of standard operating procedures and departmental performance.

Fort Wayne, Indiana, United States

World’s Leading Manufacturer of Ultra-High Pressure Abrasive Waterjet Cutting Machines with an Annual Revenue of $240M in 2024.• Acted as key liaison between Customers and Technical Support Management and Engineering Departments, streamlining service processes that resolved 90% of service inquiries and technical issues and decreased downtime by 33%.• Earned recognition as a top-tier Field Service Engineer, addressing complex equipment issues for clients, which led to cultivating lasting customer relationships and generating repeat business.• Achieved same-day resolution for complex electrical and software issues, maintaining operational continuity of systems.

Yavne, Center District, Israel

World’s Leading Manufacturer of PCB Manufacturing Equipment, including Automated Optical Inspection (AOI), Laser Direct Imaging (LDI), Inkjet, and Automated Optical Shaping (AOS) Equipment.• Delivered on-site and remote technical support to customers on installation, operation, troubleshooting, and repair of AOI, LDI, Inkjet, and AOS equipment for the entire East Coast from Maine to Florida, enhancing Customer response time by 66%.• Became the first person in company’s history to master all four technical areas—AOI, LDI, Inkjet, and AOS—in under two years.• Developed a PERL-based program with a Graphical User Interface to automate PCB preparation from CAM to AOI inspection, eliminating manual processes and cutting personnel costs by 83%.• Conducted Customer Acceptance Testing (CAT) and trained customers in advanced manufacturing system applications, optimizing manufacturing process, which led to 90% reduction in production of scrap parts.• Trained 3 new Customer Support Engineers in the installation, operation, troubleshooting, and repair of AOI, Inkjet, and AOS equipment, increasing team productivity and overall customer satisfaction.• Designed and implemented an automated process integrating proprietary CAM software, including legacy Genesis and current Frontline, by teaching myself Perl and Python to expedite the transfer of CAM design files for PCBs.• Authored over 7,000 lines of code to automate PCB processing, addressing customer challenges with manual workflows and creating a custom solution that significantly enhanced operational efficiency.

Uss Shiloh (Cg 67)

Twelve Years of Distinguished US Navy Service in Direct Support of Multiple Operations Deployed Across the World.• Managed 5 Supervisors and 18 technical tradespeople, overseeing the operation and maintenance of $1B in electronics onboard a Ticonderoga Class Cruiser, ensuring seamless integration and performance across complex systems.• Troubleshoot and repaired advanced systems including radar, navigation, weapons guidance, fire detection, and internal communications, maintaining critical ship functions and safety for a crew of 380 personnel.• Directed Combat Electronics Department through rigorous tests, audits, and deployments, achieving exceptional performance scores and earning the Navy and Marine Corps Achievement Medal Six Times for setting operational standards.• Resolved complex, long-standing issues affecting combat systems and ship infrastructure, achieving unprecedented performance scores and significantly enhancing system reliability.• Executed collateral duties in firearms training, shipboard security, and logistics, contributing to operational excellence and crew readiness through effective scheduling, training, and team management.

Fort Wayne, In

• Solicited and recruited qualified candidates into the U.S. Navy through an aggressive campaign of presentations, displays, and on-site representation at 20 area high schools, five colleges, and various community-based forums. Supervised six recruiters.• Mentored, coached and encouraged 50-100 future Sailors at any given time awaiting orders for recruit basic training. Employed proven strategies to minimize attrition in a discipline with a traditionally high rate of drop-outs. • Key contributor to the station receiving several performance awards during tenure. Personally earned six Gold Wreath Awards for recruiting excellence.Personally mentored several recruiters that advanced on to achieve well above quota results. • Fulfilled additional responsibilities as Divisional Morale, Welfare & Recreation (MWR) program representative, directing fundraising, event planning and the disposition of multiple social events to boost morale and family relations.• Proactively volunteered in the local community to include assistant weight training coach, assistant varsity girls basketball coach and assistant girls swimming team coach at local high schools. Mentored hundreds of high-schoolers. • Meritoriously promoted to Petty Officer First Class during this tour for sustained superior performance.• Awarded an end-of-tour Navy Achievement Medal for recruiting 38 future Sailors, 31 of which were in the Upper Mental Group Category. Instrumental in NRS Fort Wayne achieving 102% of new contract objectives.

Uss Normandy (Cg 60) / Uss Leyte Gulf (Cg 55)

• After successful completion of 2+ years intensive training in complex electronics, assigned to first ship to supervise two technicians in the preventive and corrective maintenance of interior communications equipment, telephone, voice and alarm systems,monitoring instrument networks, and support systems. Also cross-deck served on the USS LEYTE GULF.• Fulfilled myriad additional responsibilities as ESS Area Supervisor and Messenger, Combat Systems Training Team, Master Helmsman, Duty IC Technician for emergency service calls, Integrated Bridge System technician, floor supervisor, BRF, Security Reaction Force, Security Rover, Pier Sentry, Switchboard Operator, VBSS team member, Site-TV Operator, etc.• Aligned EM-LOG indicator transmitters and fixed casualties to wind indicating system and SGSI, enabling NORMANDY to conduct continuous flight operations in the Arabian Gulf.• Spearheaded efforts to restore loss of ship’s steering control within hours of departure for deployment to the Middle East. • Developed an all-inclusive Interior Communications System Readiness spreadsheet and executed a first-ever plan of action to systematically groom all IC systems. Heralded by ship’s leadership team. • Organized and developed EOSS and CSOSS procedures for Fleet-wide dissemination to CG-47 Class ships. Worked with the Integrated Bridge System (IBS) installation team during ship’s pier-side system installation and service period, earning status as NORMANDY’s IBS and Vessel Management System (VMS) resident expert.• Troubleshot and repaired ship’s demineralizer unit, circumventing a major casualty and ship’s delayed departure.• Troubleshot, corrected and aligned SGSI, flight deck status lights, Halon alarms, MVHC, air flow sensors, DC sensors, sound powered telephone networks, CAPAC, EM Log, Site TV, ICSM alarm panels, cathodic protection system, etc.• Awarded three Navy Achievement Medals and two promotions during this tour for exceptional performance.

Bachelor Of Science - Bs, Computer Science

Currently attending WGU to obtain Bachelor's degree in Computer Science.

Certification, Electronics Service And Repair

Activities and Societies:Maintenance University Surface Ship Workcenter Supervisor Course, 2 Wks, 4/14 Shipboard Fire Fighting Training.