Christopher Jackow Email & Phone Number

La Belle, Florida, United States

Fort Myers, Florida Area

• Diagnosing problems, assessing the extent of the problem, document findings, making decisions to repair the product and/or replace parts.• Immediately and accurately process paperwork and perform data entry upon completion of each job.• Pre-screening next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.• Consistently exceeding company metrics (customer satisfaction, fix right first time… Show more • Diagnosing problems, assessing the extent of the problem, document findings, making decisions to repair the product and/or replace parts.• Immediately and accurately process paperwork and perform data entry upon completion of each job.• Pre-screening next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.• Consistently exceeding company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %) Show less

Fort Myers, Fl

• Test faulty equipment to diagnose malfunctions, using test equipment or software, and applying knowledge of the functional operation of electronic units and appliances.• Adjust or replace defective or improperly functioning circuitry or electronics components, using hand tools or soldering iron.• Resolve various service issues, including troubleshooting and repairing network connectivity issues, hardware and display… Show more • Test faulty equipment to diagnose malfunctions, using test equipment or software, and applying knowledge of the functional operation of electronic units and appliances.• Adjust or replace defective or improperly functioning circuitry or electronics components, using hand tools or soldering iron.• Resolve various service issues, including troubleshooting and repairing network connectivity issues, hardware and display failures, and printer problems. Show less

Fort Myers, Florida

• Assisted Customer over the phone with information and technical support regarding products and software they purchased.• Prevented escalations from happening and help resolve customer issues over the phone.

Some College

Web Design/Programming/Networking/Electronics

Top student over several evaluation periods, FMTC. Perfect attendance over several evaluation periods, FMTC. Most employable, FMTC.

A+ Certification, It