Data Networking Professional at Network Connect Ltd. who specialise in voice and data communications. My job entails providing technical support on both traditional and IP PBX based systems, namely SpliceCom Maximiser, Avaya IP Office and Avaya INDeX. I also provide support and onsite installation services for Fortinet UTM appliances, wireless controllers/AP's, and HP / Cisco switches. I also assist in the mentoring and training of our Customer Support Advisors/Trainees.In line with the above, I have experience in troubleshooting Linux, MySQL and VM Host issues.Currently learning the role of a HCL systems administrator, having installed a Turn Server for our HCL Sametime Meetings platform, and updating SSL certificates for our public services. My goals are to expand my knowledge across the board, be it WiFi, network security, switching and routing, VoIP, MySQL, Linux Distros, VM, anything related to technology.Specialties: Problem Solving, technical support, customer service, IP phone systems, data networking, WiFi, Network Security, embracing technology