Christopher Jackson work email
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"Innovative thinker with broad based expertise in Operations & Training arising out of over six years of experience Management of up to 20 executives across several Outbound & Inbound call center processes (U.S\U.K) clients."Enthusiastic, energetic and high-integrity individual with tenacious commitment towards achievement of set objectives through the optimal leverage of available resources.Proven talent for proactively identifying and resolving problems by reversing negative sales trends, controlling staff and maximizing productivity.Specialties: Inbound\Outbound Client Handling, Developing & Leading Teams, People Management, Increasing Quality Consciousness, Recruitment & Training, MIS and Reporting, Presentations and client conferencing, Upselling & Hardcore sales
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Team LeadRr Donnelley Aug 2006 - Jul 2010RR Donnelley: A global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Professional Summary:Handled an Inbound Customer Services UK based publishing major client and was the SPOC for upselling responsible for a total of 3 TeamsMy sole responsibilities involved - - Meeting Team KRA's, - - Attendance and Staffing,- - Meeting and exceeding Service Levels, - - Attrition, - - Monthly Stack ranking,- - Defining and achieving sales targets, - - Designing Monthly incentivising programs on Sales & Quality,- - Rewards and recognitions, - - Half\yearly Performane appraisals. Was a Fun committee Manager of a core group. Have also been an inhouse trainer and conducted several refresher and training programs upon certifying. Prepared SOP's & SOW'sInitiated and implemented internal platform for data accumulation etc -
Team LeadElysium Bpo Jan 2006 - Aug 2006Handled a team for a UK based client on marketing mobile networks and services. Hard core outbound sales campaign serviced clients like 3 Network, Vodafone, Orange, T-mobile and Virgin.Shift Rostering, staffing, monthly leave plannerMeeting clients KRA on sales and QualityPart of the training team on sales tactics, rapport building and identifying potential buyersAttrition and Performance appraisals
Christopher Jackson Skills
Christopher Jackson Education Details
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Loyola CollegeEconomics
Frequently Asked Questions about Christopher Jackson
What is Christopher Jackson's role at the current company?
Christopher Jackson's current role is Chris.
What is Christopher Jackson's email address?
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What schools did Christopher Jackson attend?
Christopher Jackson attended Loyola College.
What skills is Christopher Jackson known for?
Christopher Jackson has skills like Conflict Management, Sec, Appraising, Deliver Results, Workforce, Sound, Audio Conferencing, Insurance, Shared Services, Vendors, Telugu, Sales.
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