Christopher Jackson Email & Phone Number

RR Donnelley: A global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Professional Summary:Handled an Inbound Customer Services UK based publishing major client and was the SPOC for upselling responsible for a total of 3 TeamsMy sole responsibilities involved - - Meeting Team KRA's, - - Attendance and Staffing,- - Meeting and exceeding Service Levels, - - Attrition, - - Monthly Stack ranking,- - Defining and achieving sales targets, - - Designing Monthly incentivising programs on Sales & Quality,- - Rewards and recognitions, - - Half\yearly Performane appraisals. Was a Fun committee Manager of a core group. Have also been an inhouse trainer and conducted several refresher and training programs upon certifying. Prepared SOP's & SOW'sInitiated and implemented internal platform for data accumulation etc

Handled a team for a UK based client on marketing mobile networks and services. Hard core outbound sales campaign serviced clients like 3 Network, Vodafone, Orange, T-mobile and Virgin.Shift Rostering, staffing, monthly leave plannerMeeting clients KRA on sales and QualityPart of the training team on sales tactics, rapport building and identifying potential buyersAttrition and Performance appraisals