Christopher Jackson Email & Phone Number

Dubai, United Arab Emirates

Offer New, Pre-owned, Retail and Staff Leasing to customersConsistently overachieving targets, averaging at 110% YTDExceeding expectations on both NPS (100%) and CSV (98.5%) YTDScheduling test drives, explaining key SPECS, qualifying & probing the customer working out discounts, and financial planning to close the dealBuild a professional rapport to win the customer overMaintain a healthy conversion of leads averaging 5 - 10% (Web & telephone) by scheduling appointmentsGenerate leads through referrals and existing customersProfessional and courteous approach towards escalations and issue resolutionResponsible for training all new joiners (Product, system, sales techniques & closing)RTA formalities - Passing, Insurance, Registration, Invoice & delivery

Offer Certified Pre-owned multi brand options to customersConsistently overachieved targets averaging at 120% YTD, ranked top ‘3’ averaging 280 - 300 cars YTDMaintained a healthy NPS (98%) and CSV (95.5%) YTDResponsible for qualifying customers, effectively probing, scheduling test drives, liaising with banks, registration and final deliveriesConvincing customers for trade-ins thereby increasing fleet of the businessPromote Sales events by creating visibility to existing customersManaging escalations, complaints by liaising with internal teamsUpselling accessories to enhance customer experience (tinting, paint protection, insurance, GAP policy)Update knowledge on various brands and offerings based on fleet availabilityAward for consistent over achievement in the business and taking up adhoc responsibilities of training and shadowing new joinees

Manage Personal and corporate leaseStrategic plans for short & long term deals towards growing market trendsRepresented trade shows to build prospective database and market intelligenceConsistently met monthly targets & KPI’sLiaised with internal business teams - procurement, logistics, finance, credit, ITCollaborated with marketing towards client acquisitions

Supervised a team of ‘15’ Market researchersMonitored monthly, quarterly & yearly KPI’s, Scheduled weekly, monthlyShrinkage & Attrition activitiesResponsible for achieving TAT & SLA’sOrchestrated MBR & QBR by designing action plans & road maps

Spearheaded a team of ‘20’ UnderwritersKeenly monitored, EWS, ADP, grooming sessionsInstituted Process improvements & Automations within the businessPioneered branding for the business for senior level projectionLiaised with audits for data breach & quality protocols

Administered Inbound sales project for a team of ‘26' agentsOversaw upselling conversion of 5%Designed monthly incentivizing programsResponsible for hiring, training on product & sales techniquesMonitored monthly KPI’s and action plans to improvise quality