Christopher Jackson Email & Phone Number

Gladesville, New South Wales, Australia

o Managed the National Monitoring Centre to achieve productivity and quality goals.o Oversaw 24/7 Monitoring Centre personnel, audited performance, and handled difficult calls.o Ensured compliance with ISO standards, client contracts, and company policies.o Achieved A1 Grading level setup for a new Monitoring Centre.o Designed new signage and brochures for the company.o Writing and Implemented training for all staff.o Reviewing training and updating as required for new… Show more o Managed the National Monitoring Centre to achieve productivity and quality goals.o Oversaw 24/7 Monitoring Centre personnel, audited performance, and handled difficult calls.o Ensured compliance with ISO standards, client contracts, and company policies.o Achieved A1 Grading level setup for a new Monitoring Centre.o Designed new signage and brochures for the company.o Writing and Implemented training for all staff.o Reviewing training and updating as required for new procedures.o Provided exceptional customer service by assisting clients and operators with difficult calls. Show less

Penrith

o Managed the National Monitoring Centre, Dispatch Service team, and Patrols Division.o Audited and trained Monitoring Centre staff, adjusted patrol runs, and handled escalations.o Implemented new software for dispatching patrols and monitoring.o Assisted tech companies with issues related to alarm systems.o Managed inventory and transfers between Unimet-owned businesses.o Engaged partnership companies for patrols and ad hoc guards nationally.o Delivered excellent… Show more o Managed the National Monitoring Centre, Dispatch Service team, and Patrols Division.o Audited and trained Monitoring Centre staff, adjusted patrol runs, and handled escalations.o Implemented new software for dispatching patrols and monitoring.o Assisted tech companies with issues related to alarm systems.o Managed inventory and transfers between Unimet-owned businesses.o Engaged partnership companies for patrols and ad hoc guards nationally.o Delivered excellent customer service by managing client relationships and ensuring their needs were met. Show less

New South Wales, Australia

o Detected and apprehended shoplifters, as well as uncovered refund and credit card fraud.o Investigated staff dishonesty and prepared evidence for court cases.o Collaborated with the police on joint operations and internal and external investigations. Including attending Intel meetings with Police and other Retailerso Designed and produced training videos for staff.o Conducted Stocktake shrinkage investigations. Reporting on breakdowns with Loss Prevention disciplines within… Show more o Detected and apprehended shoplifters, as well as uncovered refund and credit card fraud.o Investigated staff dishonesty and prepared evidence for court cases.o Collaborated with the police on joint operations and internal and external investigations. Including attending Intel meetings with Police and other Retailerso Designed and produced training videos for staff.o Conducted Stocktake shrinkage investigations. Reporting on breakdowns with Loss Prevention disciplines within storeso Provided exceptional customer service by assisting customers and ensuring a safe shopping environment. Show less