Christopher Jacobo Email & Phone Number

Menlo Park, California, United States

• Maintained all day to day service levels.• Exceeded customers experience and anticipated customer’s needs.• Assisted with hiring and training of servers / bar staff.• Responsible for weekly scheduling Servers, Bar, Host and Kitchen.• Collaborated with customers, hotel guest to ensure quality service, food and brad standards are exceeded.• Showcased premium liquor brands to increase revenue.• Responsible for maintaining inventory and ordering

Palo Alto, California, United States

 Managing kitchen staff, bartenders, servers in all aspects Interact daily with hotel guests and staff to ensure quality service and brand standards Assisted in the hiring and training of servers for all event levels Scheduling based on business needs, employee PTO requests, and vacation requests  Collaborate with other members and departments of the hotel team to ensure sales efforts are coordinated Review and approve employee payroll Review and allocate employee tips Pulling and sending Micros weekly reports to corporate headquarters Update and audit Micros system (restaurant menu entered for Front of the House) Observe work procedures to ensure brand quality, safety standards, and service are met Present employee disciplinary actions Assisted in developing the food and beverage vision of service

Palo Alto, California, United States

 Front desk: Check In/Out, guest registration, guest requests/assistance Worked closely with housekeeping and maintenance departments to coordinate service efforts Utilize OnQ PMS  Ensured that all household staff and other staff comply with excellence hotels policies Increased the effectiveness of the guest check in process Inspect hotel rooms Oversee and manage banquet staff  Ability to work under pressure, peak restaurant times, high attendance events Calculated, ordered and controlled food, beverage, and restaurant supplies monthly inventory Present employee of the month recognition

Palo Alto, California, United States

 Greeted guests in a pleasant and courteous ways Complete front of the house opening and closing checklists according to set standards Maintain in-stock and presentable condition assigned areas Train workers in food preparation, and in service, sanitation, and safety procedures Point of sale systems/cash registers

Menlo Park, California, United States

 Anticipate needs, and remain available throughout the dining experience Showcase diner features, detailing key cuisine elements and recommended wine and spirit pairings Prioritize and coordinate execution of tasks accordingly Embrace adaptability through daily and seasonal traffic fluctuations Team building Dedicated to ensuring members and guests receive a pleasant dining experience Highlighted premium liquor brands to increase revenue

Los Altos, California, United States

 Trained 6 new staff members accordingly  Ensure meals were correct for each residence diet Set dining tables according to type of event and service standards Disinfected server area, tables, tools, glassware Bussed, cleared, cleaned and set table in an efficient way.