Christopher Jaffier Email & Phone Number

Fairfax, Va, Us

• Performed Account Management tasks via Active Directory• Assisted customers in various Windows Server environments (Windows Server 2012, 2016, 2019, 2022)• Supported, configured, and troubleshot software issues in Windows Server environments• Provided remote desktop support• Responded to customer queries over the phone and email• Provided software application training to customers• Drafted, provided feedback and maintain process and procedure documentation to include SOPs, installation, and training materials to maximize and improve internal efficiency and user experience• Tracked and monitored all IT related issues to insure timely and effective resolution via the HEAT and JIRA ticketing system• Assisted customers with configuring and troubleshooting backups for Cobian, Veeam, and Back Up Exec• Assisted customers with troubleshooting WSUS configurations

Washington, Dc, Us

• Supported, and troubleshot printers, computer hardware, Windows 10 OS, RSA Control Center, Office Suite as well as other authorized desktop applications and peripheral equipment• Tracked and monitored all IT related issues to insure timely and effective resolution via the Service Manager ticketing system• Set up, monitored, and troubleshot workstations for 150 customers• Performed general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment • Provided onsite customer support for all LAN- based, and PC-based applications offered by the bureau • Assigned RSA tokens to customer via the RSA Control Center and Active Directory• Performed Account Management tasks via Active Directory• Handled all Tier 2 issues escalated from Tier 1 technicians• Identified and escalated priority issues to Tier 3 technicians when needed• Handled customer inquiries both over the phone and by email

Herndon, Virginia, Us

• Supported, and troubleshot printers, computer hardware, Windows 10 OS, Office Suite as well as other authorized desktop applications and peripheral equipment• Tracked and monitored all IT related issues to insure timely and effective resolution via the Service Now ticketing system• Assisted customers in obtaining new CAC’s and updating their certificates• Identified and escalated priority issues to Tier 2 technicians when needed• Utilized a Triage Tool Framework for troubleshooting • Handled customer inquiries both over the phone and by email

Mountain View, California, Us

•Installed, upgraded, supported, and troubleshot the ProSeries software application with end users in a Windows 10 environment•Taught accountants and bookkeepers the various product features and enhanced features of ProSeries•Answered up to 30 calls daily providing technical support for end users•Tracked and monitored all ProSeries related issues to insure timely and effective resolution through the Salesforce case management system•Followed through and provided closed loop feedback on new errors that arose in the ProSeries application

Reviewed event reservations & AV requirements in advance in coordination with event sponsorEvaluated technical setup requirements with promoters and performersSet up and runs AV equipment at various clubhousesProvided speciality software application support to usersTrained staff on use of software applicationsEvaluated/Troubleshoot, and makes recommendations regarding software applicationsWorked with and trained AV techs regarding use of AV equipmentUtilized GoToMeeting and GoToWebinar to host web conferences

Rochester, Ny, Us

-Prepared 80 pizzas daily according to order forms and in record time for customer satisfaction-Provided initial training to new team members in order to maintain good work flow-Organized food supply and stock for customers for improved customer convenience -Maintained cleanliness of the eating and serving area for a safe and sanitized eating experience -Greeted up to 100 customers daily in order to improve customer experience

Washington, District Of Columbia, Us

-Set up and configured laptop & desktop PC's and personal data assistants for staff and lawyers. -Identified, researched and resolved technical problems through coordination with others in IT Support.-Provided onsite customer support for all LAN- based, and PC-based applications offered by the firm.-Tracked and monitored all IT related issues to insure timely and effective resolution via the Assyst ticketing system.-Provided multimedia meeting support as necessary to assist the Audio/Visual Support personnel, including the support of projectors and video & teleconference system.-Assisted in testing new software & hardware and provided feedback as necessary.Performed maintainance on LAN's, servers, and telephones on behalf of the IT Networking and IT Operations teams

Boston, Massachusetts, Us

A leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; gaining experience in the IT, Finance, and Customer Service profession. The one-year program includes college-level coursework, career training, and a six month corporate internship.

Information Technology

Full Stack Web Developer

High School